The Client service Agent opening is permanent based upon an anticipated timetable of 35-40 hrs per week, Sunday- Sunday. Employees are called for to possess versatility to operate any one of our 8-hour work schedule timetables throughout our typical organization hrs of 5:00 am-10:00 pm local time. Standard training times are Monday - Friday 8:00 am actually to 5:00 pm CST for 4 - 5 full weeks. It may be required, given the business requirement, to operate occasional overtime.
Key Accountabilities
React to inbound calls coming from our clients on issues connected to benefit eligibility questions as well as prescription status questions
Guide and also inform customers on their prescription perks, use of plan, formulary, fees and status of orders as well as claims or inquiries
Talk to appropriate concerns and listen closely definitely while documenting demanded information in personal computer devices
Determine issues and correspond options and measures to consumers, drug stores and physicians along with prescribed purchases and reorders
Make outgoing phone call to clients on prescription orders as well as remittance concerns
This role is equally difficult and worthwhile. You'll be actually contacted to study facility concerns relating to participant prescription as well as/ or pharmacy perks around multiple data banks which requires eloquence in personal computer navigating and also toggling while with certainty and compassionately engaging along with the agent.
You'll be awarded as well as realized for your performance in a setting that will definitely challenge you and also give you clear direction about what it needs to do well in your function as well as provide development for various other jobs you may be interested in
MEETING METHODS-- Our job interview procedure has actually been structured for your comfort! Your electronic, saved interview will definitely include 5 inquiries as well as final less than thirty minutes. Therefore, satisfy be actually express, crystal clear, and also described. The moment a choice has been actually brought in after your meeting, our team are going to allow you know!
Demanded Certifications
High School Diploma Or Degree/ GED (or even higher) OR comparable work experience
1+ years of customer service adventure to consist of giving company over the phone
Knowledge along with pc as well as Windows PC applications, which includes the capability to navigate and also find out new and also intricate personal computer system functions
Simple understanding of Microsoft Office Word (capacity to open up as well as get through a phrase documentation) and also Microsoft Excel (capability to open as well as navigate a spreadsheet).
Ability to work any one of our 8-hour change routines during our typical organization hrs of Sunday - Sunday 5:00 am actually - 11:00 pm local time in Pacific Civil time OR Mountain range Civil time depending on area.
Preferred Certifications.
Contact Facility experience.
Client service adventure.
Expertise along with Grownup Understanding in digital environment.
Experience collaborating with Digital systems as well as bodies. Internet, Chat, email.
Wellness Care/Insurance environment (understanding with clinical terminology, medical plan records, or benefit program design).
Community service, personality wellness, disease prevention, health advertising as well as actions modification (partnering with susceptible populaces).
Telecommuting Demands.
Called for to possess a committed workspace established that is split coming from various other staying locations and also provides information personal privacy.
Capacity to always keep all company delicate papers protected (if appropriate).
Have to stay in a site that can easily receive a UnitedHealth Team approved fast web link or leverage an existing high-speed web company.
Must have the capacity to link directly in to world wide web-- by means of challenging wire (either straight to modem or even router).
