Customer Representative (Dutch-speaking) Remote - Specsavers

Make your personal and professional dreams come true in sunny Málaga! Become a Dutch-speaking Customer Service Representative at Specsavers!

Are you a passionate problem solver who likes to help others? Are you strong on the phone and handy with computer programs?

Then we have the perfect job for you! Join our energetic team in lively Malaga and work in a dynamic, fun environment surrounded by dedicated and knowledgeable colleagues.

What Will You Do?

As a Customer Service Representative at Specsavers you will:

• Help customers via phone, Live Chat and email with questions about orders
• Handle phone calls from stores and register them correctly in our ticket system
• Always strive to provide top customer service.
• Work according to the prescribed procedures within the project
• Possibly advance to the Social Media or Dedicated Service Team
• Collaborate with other team players and communicate effectively through various channels
• Meet set targets.
  
  

What do you bring to the team?

• You speak and write Dutch and English fluently and can be trained in English
• You are punctual and reliable.
• You have experience with computers and CRM-systems and can work with them simultaneously
• You are proactive in developing your knowledge of our services, procedures and products
• You are customer friendly, patient and can help dissatisfied customers professionally and positively
• You are open to a vibrant work environment.
  
  

What do we offer?

• Competitive salary of €19200 gross per year, plus up to €1800 gross per year in bonuses
• Paid training and vacation (4 weeks + 4 separate days per calendar year)
• Full Spanish contract from day one. (giving you immediate benefits within the Spanish government systems, such as free healthcare etc)
• Possibility to work from home anywhere in Spain.
• Alternating working hours: Monday to Friday shifts between 08:00 and 18:00, Saturdays from 09:00 to 17:00 (at least two free weekends per month)
• Opportunities for further professional development and growth.
  
  

Do you recognize yourself in this description and are you ready for a (new) start in a sunny environment? Send your CV today and become part of our enthusiastic team! If you do not meet all the required criteria, please convince us during an interview. See you soon!

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

RRQ24-003062-1-NETHERLANDS