Customer Success Manager - Japan

Founded in Oct 2018, we are a medical AI startup based in Seoul, Korea, that builds innovative products and services to improve patient experience and institutional efficiency in areas where productivity is limiting clinical value.

We has demonstrated unparalleled deep learning technology in MR image reconstruction, consecutively winning 2019 and 2020 fastMRI Challenge hosted by Facebook AI Research (FAIR) and NYU Langone Health. This SwiftMR technology is a standalone software solution that enables up to 50% MRI scan time reduction without compromising image quality and has successfully been commercialized in Korea. Having earned FDA 510k clearance, it is now ready for the US market.

With the recent acquisition of AI-robotics-based startup, Artiq, we aims to further solidify its unique market position of diagnostic efficiency as well as its monopoly of top-notch talents in AI and robotics. The prototype is ready to undergo clinical trials in summer 2022 in Korea, with commercial launch targeted for the end of 2023, which will be the first commercialization of its kind in the world.

We has recently finalized a $20 million Series B fundraising stage. The accumulated total of funds raised to date is approx. $35 million.

Roles & Responsibilities

We are looking for a local customer success manager to be the trusted advisor to our customers. The expected role is to drive business value for customers through the use of SwiftMR, and engage with customers to provide our best practices to maximize the value of our solution.

• Carry out product installation at new customer sites involving MRI scan parameter optimization and network setups
• Train and assist customers to properly use SwiftMR for optimal compatibility with SwiftMR based on the needs of customers
• Respond to and resolve customer inquiries regarding product usage and/or image quality
• Train channel partners on product installation and MRI scan parameter setups
• Align with Regional Sales Representative on sales pipeline priorities and renewal strategies

Qualifications (Must have)

• BA/BS degree or equivalent experience
• 3-5 or more years of MRI application specialist experience in MRI manufacturers or MRI radiographer experience
• Ability to investigate, analyze and breakdown complex situations (ex. issues regarding MR image quality)
• Strong responsibility and urgency on resolving customer inquiries
• Strong verbal and written communication skills
• Passion for continuously learning new technology and being able to provide value to the customer
• Fluent in Japanese and English

Preferred Experiences (Nice to Have)

• Familiar with latest technology as well as networks/servers
• Creative, resourceful, detail-oriented and highly organized
• Familiarity with working in a start-up environment
• Experience working autonomously from a home office

How to Apply

• CV (resume, free format) submission required

‍️ Hiring Process

• Document screening
• Competency-based interview (Hiring manager)
• Culture-fit Interview (CEO)
• Onboarding

Work Conditions and Environment

• Work type: full-time
• Compensation: competitive compensation, comprehensive benefits
• Working full-time / remotely, with occasional business travel
• Collaborating with team members around the country and the world