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Customer Solution Engineer - Fully Remote job

unlimited holidays - extra holidays - extra parental leave - long remote period allowed
Remote: 
Full Remote
Work from: 
Brazil
Germain UX logo
Germain UX Information Technology & Services SME https://germainux.com/
11 - 50 Employees
About Germain UX
We are passionate about helping companies improve the Employee and Customer Journey in an automated way. Improving these areas can be challenging because companies often lack visibility into what is really happening or struggle to quickly and continuously solve roadblocks.That’s why we created Germain UX, an all-in-one customizable software platform that provides the deepest real-time insights to:- Discover why users face issues or drop off.- Identify where users spend precious time.- Know visitors' interests.- Allow users to provide feedback (NPS).- At a fraction of your current cost – guaranteed.- And we help you every step of the way.Key features:- Millisecond-precise user session monitoring and session replay (100% searchable, at scale).- Workflow mining to find inefficiencies.- Technology issue analysis.- Customizable automation platform (Alerts, KPIs, SLAs, RPA Bots, Dashboards, Reports, etc).- Secured (GDPR, etc)- 24x7, real-time.- on-premise or cloud.Use Cases: https://docs.germainux.com/main/use-casesSuccess Stories: https://docs.germainux.com/main/success-storiesVideos: https://youtube.com/@germainUX/Risk-Free Trial: https://germainux.com/resources/free-trial/
See more Germain UX offers

Job description

About the company

Germain UX is a technology company founded in 2012 in San Francisco, California, USA.

Our product is a Real-time Alerts, Insights and Automation platform to improve User Experience and Workflow Performance, and in turn, increase Adoption, Conversion and Retention.

It is a cloud-based and on-premise solution designed to help businesses in industries including finance, healthcare, media, retail, telecommunication and others perform root cause analysis to monitor the performance of applications and servers. Professionals can gain insight into the user experience by tracking visitor behavior and session recordings in compliance with GDPR regulations.

We work with amazing clients like eBay, American Airlines, Volvo, United Healthcare, AllanGray, Pepsico, and many others.

100% customer retention since 2014.


About the Team

Our team is a diverse set of individuals and backgrounds.

Everyone can make a contribution to Germain UX.


Company Core values

- Be Respectful

- Strive for Excellence

- Be Thorough

- Have Great Intentions


About the Job

You will love this job if you love

- Implementing technologies (down to writing script, SQL),

- Analyzing data,

- Delivering solutions to Clients!

Your priority will be to work on any Client request which can be to:

- Discuss Monitoring, Analytics, and/or Automation requirements

- Setup germain UX (on cloud or on premise),

- Configure any Monitoring, Analytics, and/or Automation (via our wizard, or our rule editor, or scripting e.g. python, shell, SQL, etc)

- Analyze Data (to troubleshoot or find insights)

- Train Clients on using germain UX

- Be the liaison between Clients and our Engineering team,

- 100% of the time, you will be communicating with clients either via email, phone calls, online meeting, etc


Required skills: Unix, SQL, Scripting, Tomcat, ActiveMQ, Apache Solr, AWS, Prospect, Kubernetes, ELK, Troubleshooting, Analytics, Dashboarding, Understanding Business Process Problems and Functional Requirements. Fluent English is a must.


We offer

  • Full-time job

  • Long-term contract with paid annual leave (4 weeks) and bank holidays,

  • 100% Remote job

  • Virtual Stock Options

  • Annual bonus

  • Amazing international team

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Amazon Web ServicesApache SolrSQL (Programming Language)Apache TomcatAnalyticsCustomer CentricityUnixApache ActiveMQKorn ShellKubernetesScriptingDashboardPython (Programming Language)

Other Skills

  • Verbal Communication Skills
  • Troubleshooting (Problem Solving)
  • Creative Problem Solving
Are you interested?

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