Offer summary

Qualifications:

Strong technical aptitude with experience in Google Apps, MS Office, and CRM applications., Detail-oriented with a resourceful and efficiency-driven mindset., Ability to multitask and stay organized in a fast-paced environment., Passion for customer service and effective communication skills..

Key responsabilities:

Serve as a key liaison between clients and internal teams.

Develop and nurture client relationships through various communication channels.

Handle and resolve customer inquiries professionally and efficiently.

Collaborate with teams to enhance workflows and report system improvements.

Job description

Ready for Your Next Adventure? Join Our Customer Solutions Team in Thailand!

We’re growing our American team and looking for energetic, dedicated, and passionate professionals to join our Customer Solutions team in Thailand! This remote position allows you to support our U.S. operations while enjoying the flexibility of working from Thailand.

About us

We’re a Swedish real estate marketing company that has been transforming the industry since 2001! We proudly support market-leading brands across Sweden, Denmark, Norway, Australia, New Zealand, and the U.S.. 🌎 Join a company with a rich history and a forward-thinking mindset.

Your role

As the first member of our U.S. Customer Solutions team in Thailand, you'll support core business processes for our U.S. clients in a fast-paced environment, acting as the liaison between clients and our internal teams through phone, email and live chat.

While this is a new role in Thailand, you'll have full support from our established and experienced U.S. team, who will provide training and all the resources needed for your success.

What’s in it for you?

You'll be part of a fun and supportive team 😀 where your voice matters. We encourage you to share your ideas, helping us improve and innovate. Our remote work setup allows flexibility, while our monthly in-person meetups strengthen our team culture. We also invest in your growth through workshops and training sessions.

Your responsibilities

Serve as a key liaison between clients and internal teams
Develop and nurture client relationships through phone, email, and chat
Handle and resolve customer inquiries with professionalism and efficiency
Manage an average of 40-60 client interactions per day across different communication channels
Identify and recommend improvements to enhance processes and service quality
Collaborate with various teams (Partner Success, QA, Processing) to ensure seamless customer support
Report bugs, challenges, and potential system improvements with detailed documentation
Work closely with your teammates to enhance workflows and efficiency

What we’re looking for

Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly.
A resourceful, detail-oriented, and efficiency-driven mindset
The ability to multitask and stay organized in a fast-paced environment
A passion for customer service and ownership of issues until resolution
A positive, open, and honest approach to communication and feedback
Knowledge of real estate or digital photography is a bonus
Ability to pass a background check

What we offer

Visa, work permit, and flight to Bangkok
Private comprehensive health insurance
20 days of paid vacation
Provident fund where we match your contribution
Ongoing training and coaching
Remote work flexibility anywhere in Thailand
Comp time policy
Salary: 62,500 THB/month + 10,000 THB/month night allowance
Work from home allowance first month

Additional information

Since we support the U.S. market, our business hours are midnight to 9 AM Thai time, Tuesday-Saturday during U.S. wintertime. These hours shift when the U.S. observes daylight saving time.