German Speaking Customer Solutions Specialist

Location: telework

Type: Full time / Permanent

Hours: 40 hrs pw / Day-Shifts

Languages: GERMAN & English

About the Company:

Transcosmos is an international leader in Business Process Outsourcing (BPO) services including Customer Support services in German, French, Italian, Spanish, Portuguese, Polish, and English! We employ over 50,000 staff worldwide and support amazing brands!

If like us, you're passionate about technology, people and can speak advanced German AND English to a B2 level or above....then your amazing new job is a tap away!....

Role Summary:
As a 'Customer Service Representative', you will be primarily responsible for providing Customer Support, Technical Support and E-commerce after-sales service via phone, chat, email and/or social media.

Key Tasks and Responsibilities:

• Provide expert knowledge on key information about products/services.
• Process new orders and sales assistance to end users/customers.
• Respond to all types of customer enquiries/returns.

*Full Training Program & Ongoing Support is provided.

Requirements

• At least high school diploma or equivalent

• Positive and enthusiastic personality and approach to work

• Ability to take right decisions, a strong sense of ownership and accountability

• Ability to apply creativity to resolving problems

• Organised, accurate, with the ability to multi-task

• Excellent written and verbal communication

• Willing to learn new skills and grow with the company

Language:
• English (B2)
• GERMAN (C1)

Benefits

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:

• Competitive remuneration package
• Direct employment contract
• Cafeteria
• Training opportunities
• Diverse and friendly work atmosphere
• Modern office environment
• Local and global career progression opportunities