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(German) Customer Support Representative (m/f)

Remote: 
Full Remote
Experience: 
Junior (1-2 years)
Work from: 
Portugal

Offer summary

Qualifications:

Fluent in German and proficient in English, At least 1 year of experience in customer support, Excellent communication skills and good judgement.

Key responsabilities:

  • Handling customer inquiries via chat, email, and phone
  • Investigating and resolving customer issues
  • Maintaining records accurately and assisting with account management
Eugenia Talent Recruitment logo
Eugenia Talent Recruitment Human Resources, Staffing & Recruiting Small startup https://www.eugeniatalent.com/
2 - 10 Employees
About Eugenia Talent Recruitment
Are you looking for international talent for your company? Eugenia Talent Recruitment is a Portuguese recruitment agency, that was born after years of experience in the recruitment field by the hand of Republica 45. Specializing in multilingual jobs and internships abroad, we represent the link between talent and employers. Our service is personalized, as we are not a job board: we specialize in customized recruitment solutions. Through our partnerships, we make sure we are able to do what we love the most: Contribute to a globalized world where opportunities are endless, make sure we connect the right talent to the right position, and take care of all the parties involved by delivering a genuine service.
See more Eugenia Talent Recruitment offers

Job description


Type of position:

Full-time position

Key languages:

Fluent level of German

Sector:

Customer Service

About our Client:

Would you like to work in dynamic, multicultural environment? If you are willing to take challenges and become a part of a global international company, this opportunity might be for you!

As a Customer Support Agent, you will be responsible for guaranteeing a great level of customer satisfaction! This role is critical to recognize any troubles that customers may experience and to solve them efficiently and accordingly.

The Offer:

  • Online chatting, e-mailing, and handling incoming customer requests and calls, accordingly assigned;
  • Recognizing the client's issue and resolving it through investigation
  • Keeping a record of every action and classifying situations and potential faults
  • Creating and assisting with accounts, reviewing and uploading videos, and channel upkeep
  • Enter accurate information into database.

Requirements:

  • Fluent in German, proficient in English;
  • A minimum of 1 year experience in customer support
  • Excellent communication skills, good judgement;
  • Treat all data with utmost confidentiality

Benefits:

  • Competitive salary with monthly and yearly bonuses;
  • Meal allowance, health- and life insurance;
  • Comfortable office space with free snacks and beverages;
  • Growth & Learning opportunities within the company.

The Process:

  1. Submit your application and don't forget to send an updated CV;
  2. Get a call by our Recruitment Specialist;
  3. Start your interview process;
  4. Get selected;
  5. Start your journey!

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
GermanEnglish
Check out the description to know which languages are mandatory.

Other Skills

  • Decisiveness
  • Communication
Are you interested?

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