Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

IT Support Specialist - Level 1/2

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Africa
ExclusivelyRemote logo
ExclusivelyRemote
2 - 10 Employees
About ExclusivelyRemote
When you hire with ExclusivelyRemote, we save you time, money and the hassle of hiring. We have 8+ years of remote recruiting success! Our powerful and experienced team of recruiting and staffing specialists personally screens and vets each candidate to make sure they would be a perfect fit for your team - someone you can absolutely trust. Specializing in remote native English-speaking Administrative Assistants and Customer Service Representatives! Trust us to remove the hiring headache from your plate and find you top quality native English-speakers to join your team remotely. Contact us today to learn more! info@exclusivelyremote.com (917) 383-3334
See more ExclusivelyRemote offers

Job description

Remote IT Support Technician (Level 1)
(4pm-12am/3pm-11pm)

Join our client's MSP team as a Level 1/2 Remote IT Support Technician.

Your role involves delivering top-tier customer support, resolving technical issues, and ensuring smooth IT system operations.

Responsibilities:

  • Provide Level 1-2 technical support via phone, email, and remote access.
  • Diagnose and resolve hardware, software, and network problems.
  • Collaborate with team members and maintain detailed documentation.
  • Perform routine system maintenance tasks.
  • Proactively identify and prevent IT issues.
  • Ensure adherence to service level agreements (SLAs).

Experience:

  • High school diploma or equivalent; technical certifications a plus.
  • Prior remote IT support experience.
  • Familiarity with Office 365 applications.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Strong problem-solving and communication skills.
  • Customer-focused and adaptable to new technologies.

Apply here or send your CV to kayla@exclusivelyremote.com

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Network TroubleshootingService-Level AgreementHardware TroubleshootingCustomer CentricityTechnical SupportComputer MaintenanceMicrosoft Office 365

Other Skills

  • Verbal Communication Skills
  • Adaptability
  • Team Building
  • Troubleshooting (Problem Solving)
  • Creative Problem Solving
Are you interested?

IT Support Specialist Related jobs

See more IT Support Specialist jobs