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IT Support Specialist

extra parental leave - fully flexible
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Brazil

Offer summary

Qualifications:

Minimum 2 - 3+ years of experience., Experience in Windows and MAC support., Familiarity with ticketing systems like ServiceNow., Strong technical troubleshooting abilities..

Key responsabilities:

  • Provide deskside IT support for clients.
  • Resolve BAU tickets and escalations efficiently.
Stefanini Group logo
Stefanini Group XLarge https://stefanini.com
10001 Employees
About Stefanini Group
We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress.
See more Stefanini Group offers

Job description

Details:

Job Description

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.

Provide swift and professional deskside IT support

Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

Collaborate with other support groups across global locations to help troubleshoot client issues

Utilize tools for building, monitoring and troubleshooting client devices

Job Requirements

Details:

K

Responsibilities:

Minimum 2 - 3+ years of experience.

Break / Fix - L1 and L2 issues.

Windows / MAC Support

IMAC - Install, Move, Add, Change

Hardware / Software issues

Connectivity issues - VPN, Soft Phones, Remote Desktop, VDI

Ticketing System (ServiceNow)

Asset Tracking / Inventory Management

Office 365

Strong Communications Skills

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Mac/Apple SupportHardware TroubleshootingWindows SupportMicrosoft Office 365VPN TunnelsIMacNetwork ConnectionsAsset TrackingInventory ManagementHardware TroubleshootingSoftware InstallationRemote Desktop SoftwareSoftphone

Other Skills

  • Customer Service
  • Communication
Are you interested?

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