Customer Success Engineer - German Speaking
81% Flex
Remote: Full Remote
Work from: France
Offer summary
Qualifications: Fluent English and German language skills, Experience with REST API, database management, and web development technologies, Functional knowledge of a programming language like JavaScript, Java, PHP, etc., Ability to troubleshoot and explain complex technical concepts to diverse audiences via phone and email.
Key responsabilities:
- Act as the primary technical contact for assigned accounts
- Collaborate with Customer Success Manager to ensure customer satisfaction
- Support varied technical issues across different client projects, escalating when needed
- Regularly update and report support status, troubleshoot effectively, and escalate bugs to engineering
Algolia
Computer Software / SaaSSME501 - 1000 Employees
HQ: San Francisco
aboutAlgolia
Job description
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Demonstrate GRIT through problem-solving in an evolving setting
- Have TRUST in co-workers, exhibit CANDOR in feedback, CARE for colleagues and clients
- Show HUMILITY by being open to learning from others while prioritizing teamwork and solutions
- Possess excellent time management, prioritization skills, and the ability to effectively communicate technical matters
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