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Customer Success Intern (m/f/d)

fully flexible

Remote:

Full Remote

Work from:

Germany

AMAZD Startup https://www.amazd.co/

11 - 50 Employees

See more AMAZD offers

Job description

What will keep you challenged?

As Customer Success Intern you’ll join a world-class cross-functional team that is building an innovative conversational commerce platform.

You will play a critical role in ensuring that our customers are satisfied with the product and our services in the long term
You will be in contact with our existing and new customers, support them in fully leveraging our products and in turn increase the usage rate
You will be in contact with our existing and new customers, support them in fully leveraging our products and in turn increase the usage rate
You will help our clients to successfully implement and use our product by recommending best practices and new strategies
You will analyse product usage and performance, collect product feedback for our Product & Design teams and analyse potential improvements

Which traits contribute to your success?

You have already gained some practical experience in consulting, start-ups, tech companies or business development
You are studying or have an outstanding degree from a top university
You have an entrepreneurial mind-set with a keen interest in start-ups and technology
You can effectively work in an independent, structured and goal-oriented manner
You are talented at quickly grasping problems and finding solutions, and you enjoy communicating with stakeholders inside and outside the organization
Your German language skills are at a native level and you are business fluent in English. You are proficient in MS Office and enjoy working with new software

What we offer?

Your German language skills are at a native level and you are business fluent in English. You are proficient in MS Office and enjoy working with new software
A collaborative and dynamic environment in which you can actively contribute from the first day and implement your own ideas
A transparent culture with flat hierarchies where every person is highly valued
Getting challenged and developing your professional skills by taking over responsibilities, and a guaranteed steep learning curve from day one
Having fun together as a company with regular team events (once allowed again)
Well equipped and modern offices in the heart of Munich & Berlin
Flexible working hours & remote work, development opportunities
Surrounded by fun people, we can promise you won‘t get bored

About us

AMAZD is a VC-backed startup in its early days past the first seeding round. With a remote first approach we offer great flexibility, while at the same time provide spacious, modern offices in Munich and Berlin.

On our mission to close the experience gap in digital retail, we aim to overcome the flaws of today’s online customer journey - which is just not made for humans.

AMAZD is an innovative conversational storefront empowering businesses to offer genuine hyper-personal advice and deliver a hugely positive customer experience. It provides shoppers with a way to buy online and interact with product experts who are real people - just as they would in-store. In doing so, AMAZD enables businesses to increase sales and customer loyalty, by helping shoppers make better purchase decisions and driving engagement from discovery to checkout.