Account Manager-Team Lead

The role of the Team Lead is to be an advisor, coach, and mentor as well as to provide direct supervision to a team supporting designated product line(s). The Team Lead is expected to exhibit & utilize the leadership skills and characteristics to guide direct reports to expand client relationships & satisfaction. The position is responsible for managing and onboarding new hires. Providing coaching, guidance, and implementation of program policy/procedures for the department. As well as maintain their own customer accounts.THIS POSITION IS 100% REMOTE. 50-75% TRAVEL REQUIRED

Responsibilities

Essential Duties:Client - Understand client needs and propose appropriate solutions - Be responsible for Customer Retention for assigned accounts and ensure they are aware of and utilize enterprise products and services through regular account reviews - Responsible for strengthening and maintaining client relationships through regular communication - Work with AR accounts that are nearing or are past due to develop a payment plan and follow through - Maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores - Facilitate training to customers as needed to include product refreshers, updates, and new installations, online or onsite as needed - Ensure all new installations are progressing in accordance with customer expectations and timelines - Understand and review account performance and ensure timely communication of any gap closure efforts

Territory - Proactively manage and maintain accounts within the assigned territory - Create and manage territory plans that deliver on all goals & objectives - Ensure that accounts in the assigned territory are visited as required per the KPI’s - Have an updated knowledge of territories changing grants, bills, or proposed changes that affect customer’s needs - Work closely with Sales Team to establish regularly scheduled meetings, Touchpoints, Inventory Audits and all other program needs - Build and manage strong relationships with decision-makers and key influencers within assigned territories

Direct Reports: - Lead, coach, mentor, and motivate individuals to maintain a high level of customer satisfaction as measured by feedback on CSATs and Net Promoter Scores - Ensure that CSM maintains customer visits as required per the KPIs - Manage travel & expense to meet targets and leverage investment in the territory - Implement initiatives designed to drive awareness and education/knowledge of our solutions & products - Ensure all new installations are progressing in accordance with customer expectations and timelines

Knowledge, Skills, & Abilities: - Proven Account or Client Management experience - Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level - Ability to analyze data and reports that may range in complexity - Ability to effective coach and lead others - Ability to review, compile, and present data for court purposes - Advanced Customer Service Skills - Experience in delivering client-focused solutions based on customer needs and feedback - High degree of problem-solving, conflict resolution, and negotiation skills - Excellent oral written and presentation skills - Strong data/information analysis and integration skills - Ability to effectively manage time and information with minimal supervision - Ability to identify, prioritize and respond to multiple and conflicting tasks - Ability to work under pressure, in an energized, entrepreneurial, and fast pace environment with minimal supervision - Ability to certify on all CM required courses on an annual basis

Qualifications

Minimum Qualifications: - High school diploma or GED - Minimum 5 years of direct business to business sales to include: - Minimum 3 years of quota carrying territory sales experience - 18 months of directly related work experience focused on driving strategic sales initiatives, RFP development and response, business analytics and to resolve issues and contribute to overall enterprise success - High proficiency in MS Office (Word, Excel, PowerPoint) with proven ability to distill complex topics to models and presentations to drive decision points

Preferred Qualifications: - Bachelor’s degree in business, Finance, Communication or relevant field of study - Previous Supervisory Experience leading a geographically dispersed workforce - RFP / Proposal experience - Experience using Salesforce - Maturity to drive complex topics with high EQ in challenging environments - Ability to understand different team members and coach, and mentor appropriately - Strong client and account management relationship management skills - Ability to work well in an energized, fast-paced, entrepreneurial, and collaborative environment - Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology - Relevant work experience in technology, corrections, or offender monitoring industry(preferred) - Expected to provide 24/7 support to customers when necessary

Physical Requirements: - While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. - Occasionally may need to reach, stoop, or kneel.

Salary and Benefits:At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. - $94,487 - $107,715 /year (depending upon experience) - Health Insurance - 401(k) - Disability - Life Insurance - Paid Time Off - Voluntary Benefits