Senior Business Systems Analyst (InsurTech)

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

Questrade Technology Group (QTG) is the back-bone for Questrade. Here, you’ll partner with different business units to help Questrade leverage technology to execute on strategy. You’ll put the customer in the center of your tech builds, using agile principles to continuously improve Questrade’s products and services. By creating with an eye for the future, you’ll go beyond helping customers. You’ll be building the future of fintech.

Come work with a team of collaborative and brilliant experts from all over the world. The culture here is about fun, freedom and flexibility. Technology changes quickly, and we adapt just as fast. Working with an open and supportive team, you'll thrive as you’re constantly moving forward. **

What’s in it for you as an employee of QFG?**

• Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid and flexible work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

What’s it like working as a Senior Business Systems Analyst at Questrade?

As a Senior Business Systems Analyst, you will communicate with multiple stakeholders to elicit, define, analyze and document requirements for our cutting-edge application developments and enhancements to the existing ones. You will be responsible to manage, author and update various BA/BSA artifacts in an Agile engineering environment.

Your mission is to help us spread creative thinking beyond existing industry practices for our exciting new projects, and play a key role in seeing them through to completion. **

Responsibilities include:**

• Play the role of BSA Team Member in the insurance agile Scrum engineering team
• Interact with subject matter experts (SME), management and end-users to elicit, define, analyze and document requirements for new products, projects and their enhancements
• Participate and/or facilitate Design Thinking, brainstorming sessions with our users and various stakeholders within the organization
• Conduct walkthroughs of requirements, business logic and workflows of items in varying complexities, with different business and technology stakeholders in various levels to ensure comprehension and feasibility of requirements
• Produce or assist with of a variety of business/systems analysis artifacts including:
  • Business case / proposal
  • Create requirements documents in the form of user stories (Jira) and maintain a knowledge base (Confluence)
  • Product backlog / user stories and epics
  • Contribute to and implement Roadmap/backlog
  • Acceptance Criteria
  • Use case documents
  • QA Team Test Scenarios/Results Review
  • Data models; current/future state flow diagrams
  • Presentations for requirement/solution walkthroughs
• Exhibit confidence and an extensive knowledge of emerging industry practices when solving business problems
• Ability to work through the undefined/unknown
• Support other BSAs and Engineers as needed
• Conduct and support UAT testing
• Financial service domain knowledge, preferably in insurance
• Facilitate gathering inputs for detailing this requirements from stakeholders through various techniques
• Research for supporting the decisions being made in roadmap
• Support our team’s innovation agenda
• Participate in industry horizon scans and conduct competitive research
• Liaise with other teams - marketing, customer, UW, brokers, etc

Qualifications…

• Genuine interest to help Canadians with their financial solutions
• Experience in the insurance industry and knowledge of the P&C and life ecosystems
• Exceptional skills in facilitating meetings, documentation, conducting interviews to elicit and write complete and detailed requirements.
• Solid understanding of business, data, process, and object-oriented analysis and modeling techniques.
• Strong interpersonal, communication, documentation, conflict resolution and expectation/relationship management skills
• Ability to understand company-wide project initiatives, see cross-functional opportunities, and comprehend overall company business directives
• Commitment to requirements management practices with ability to control project scope creep and mitigate project risks and constraints

Nice to have…

• Experience in the insurance/banking/financial/investment systems/solution development area
• Knowledge of writing/understanding/interpreting API documentation
• CSPO (Certified Scrum Product Owner), CSM (Certified Scrum Master) or other relevant business analysis certification an asset

#GT1-LI

At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

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