Production Support Lead

Job Description

Production Support Lead

Lead I - Production Support

Who We Are

UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our customers — and better outcomes for our communities.

We achieve this mission together through teamwork, communication, collaboration, and focus. Our employees are our greatest assets, and we invite you to apply to be a part of our journey toward making a difference in healthcare in the United States. **

You Are**

The Production Support Lead will be instrumental in driving technical solutions for customer-facing technology delivery operations, guided by UST HealthProof’s values. The person in this role will ensure service SLAs by providing timely technical resolution to day-to-day issues. **

The Opportunity**

• Manage ticket dependencies, update JIRA tickets per process and needs, keep status and tasks updated, Triage and assign owners
• Drive day-to-day production support for a mid-size HealthPlan including support of core administrative systems (enrollments, claims, adjudication, and payments), surrounding applications/products, and downstream and upstream vendors
• Troubleshooting data issues and extracting data using SQL and web service calls
• Monitoring and troubleshooting data integration platforms like Attunity, Qlik
• Monitoring and troubleshooting batch jobs, interfaces, log files
• Monitoring and troubleshooting ODS
• Monitoring and troubleshooting EDI processors like EDIFECS
• Monitoring and troubleshooting Healthcare EDI jobs
• Strong communication skills including the ability to convey technical information effectively
• Log tickets and manage vendor and partner communication
• Work with the client to provide updates on day-to-day issues and root cause analysis
• Monitoring and troubleshooting production application environments
• Drive issue resolution activities with network, middleware, hardware, OS, DB, internal and external application groups
• Coordinate system maintenance and upgrade event
• Coordinating with offshore teams and driving issue resolution
• Comply with the organization’s Code of Conduct; all regulatory and contractual requirements; organizational policies; procedures; and internal controls.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. **

What You Need**

• 6+ years’ experience working in a mid to large-size production support environment
• 3+ years working in production support role troubleshooting JAVA/Spring Boot/Maven
• Experience in handling Sev1/Sev2 incident response
• Prefer experience working in healthcare health plan operations relating to Enrollments, claims, and payments
• Experience writing complex SQL queries using Oracle/ MS SQL/MySQL/Postgres
• Prior experience with data integration platforms highly desirable like Attunity, Qlik
• Experience with Linux scripting
• Experience working with ODS data model and ETL processing
• Exposure to and understanding concepts around integrating systems built using Java technology stack and SOAP/REST API protocols.
• Comfortable working with Soap UI / Postman
• Healthcare EDI experience is highly desirable
• Experience coordinating with vendors for 3r party related technical issues
• Experience with Cloud AWS/GCP is desirable
• Strong Excel, PowerPoint, and presentation skills
• Bachelor’s degree or higher in business or technical field or commensurate experience in the field
• Work experience in production support is a must
• Experience working in an onshore/offshore model is a must
• Experience working with SaaS providers and HealthEdge applications is a plus
• Experience working with EDIFECS is a plus

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. As required by local law, UST provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington as set forth below. **

Role Location: Remote

Compensation Range:** $80,000-$120,000

Our full-time, regular associates are eligible for 401K matching, and vacation accrual and are covered from day 1 for paid sick time, healthcare, dental, vision, life, and disability insurance benefits. **

What We Believe**

We’re proud to embrace the same values that have shaped UST HealthProof since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion, and to place people at the center of everything we do. **

Humility**

We will listen, learn, be empathetic, and help selflessly in our interactions with everyone. **

Humanity**

Through business, we will better the lives of those less fortunate than ourselves. **

Integrity**

We honor our commitments and act with responsibility in all our relationships. **

Equal Employment Opportunity Statement**

UST HealthProof is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST HealthProof reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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