Language Support Specialist (Italian)
72% FlexFull Remote
Full time
- Remote from:Italy
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Language Support Specialist (Italian)
72% Flex
Offer summary
Qualifications:
Excellent command of English at an advanced level for phone conversations and business writing, Proficiency in Italian at an advanced level for phone communication and business correspondence, Quick learner, results-driven, able to manage multiple tasks, empathetic, responsible, and detail-oriented, Previous professional experience within the travel industry is advantageous.Key responsabilities:
- Provide initial advice in Italian to B2B partners over the phone
- Communicate progress updates to partners, assist other teams with Italian-specific communication
- Handle inquiries from partners, update CRM records
- Maintain professionalism while delivering guidance and support
Job description
Your missions
Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language.
Job Responsibilities:
- taking calls and providing initial advice to B2B partners in Italian language;
- communication with partners about the on-going cases, providing regular updates on the progress;
- helping other operation teams with the communication in Italian language;
- handling info requests for B2B partners;
- recording information in the CRM system about work done;
Requirements
- knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
- knowledge of Italian language at Advanced level: capability of speaking on the phone in Italian language and handling business correspondence;
- ability to learn quickly and be results-focused and stress-resistant;
- multi-tasking skills;
- possession of a strong sense of empathy;
- responsibility and carefulness
- professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);
Benefits
- remote work;
- schedule 5/2 (10:00 - 19:00) local Italian time;
- a young and active team of super specialists;
- interesting and ambitious tasks that will take you to the next professional level;
- learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
- corporate discounts on hotels and other services.
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Soft Skills
- Strong empathy, ability to handle stress, organized multitasker
- Punctual and diligent in recording information accurately and efficiently
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