Engagement Advocate Technician (Las Vegas, NV) at Everi Holdings Inc.

Department: FinTech Implementation **

Employment Type: Full Time

Location: Las Vegas, Nevada - FinTech Innovation Center (Amigo)

Description**

Join Everi's team as a Customer Engagement Advocate where you'll further develop your leadership and instructional skills. In this role, you will be expanding your industry knowledge, customer service experience, and sharing your best with our Everi Team! You will be traveling within the United States and Internationally 90+% of the time, racking up your travel reward points, and making connections with the casino team throughout the country and overseas!

A successful candidate should be hungry to learn, crave mentorship, be technically savvy, have great business acumen, and be eager to make industry connections! **

What Will You Be Doing?**

• Overseeing the implementation of technical systems, software, and hardware components for customers, including configuring business processes.
• Assisting with installation deployments both in-house and on-site, ensuring equipment is well-maintained, and managing third-party database and server connections.
• Investigating and analyzing emerging issues, providing reports to management, and customizing products to fit individual client needs.
• Collaboration with cross-functional teams is crucial for efficient deployment and maintenance of services.
• Actively addressing application security, conducting event investigations, and enforcing compliance.
• Regular interaction with client upper management is expected, including troubleshooting, training, and demonstrations.
• Attending customer meetings, providing ongoing training and support to casino personnel, and maintaining consumables for product functionality.
• Building strong relationships with clients and representing the company positively is a key aspect of the job.

Skills, Knowledge and Expertise for the Job:

Qualifications:

• High School Diploma or GED required.
• Experience in work related field.
• Ability to travel 90+% of the time within the US and Internationally.
• Gaming license in most states (We will help you obtain upon being hired).

Nice to have's:

• Some exposure to software application installation, operations, and systems.
• Familiarity with compliance software applications from an operations and systems perspective preferred.
• Customer-facing, relationship-building experience.
• Demonstrated ability to manage multiple projects.
• Casino/gaming experience.

Benefits & Perks

Step into the exciting world of Everi, where your career meets incredible perks and a vibrant culture!

Join us and enjoy an outstanding benefits package including:

• Medical, Dental, Vision, 401k with company match, life insurance, parental leave, adoption assistance, pet insurance, gym reimbursement, and so much more!
• Embrace a healthier work-life balance with Discretionary Time Off (DTO), bidding farewell to traditional banking hours and hello to preventing burnout while enhancing productivity.

Elevate your career in an environment recognized as a Top Workplace, not just once but multiple times! Everi proudly bagged 10 prestigious Top Workplaces awards in 2021, 2022, and 2023, including national and regional accolades. Be part of a company that's dedicated to fostering a solid culture and receiving resounding positive feedback from its employees. Join us at Everi, where your growth and well-being matter just as much as your professional journey.



The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is _$58,900k - $73k salary.

_ _Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

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