Director, Performance Analytics

Company Overview:

At Blackbird Health, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That’s why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities.

Our whole-child diagnostic approach reveals the full story behind each child’s challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise and sequenced treatment that achieves meaningful outcomes that last.

Currently, we provide virtual and in-person mental health services - including comprehensive evaluations, medication- management and therapy - across Pennsylvania and Virginia with plans to expand to new markets in 2025. 

Position Summary

The Director Performance Analytics will play a key leadership role in driving data-driven decision-making and optimizing performance across the organization. This position will be responsible for providing strategic insights into key metrics, identifying trends, opportunities, and areas for improvement related to patient outcomes, operational efficiency, financial performance, and clinical quality. To support these tasks, the director will be responsible for identifying areas where AI and automation can improve efficiency, as well as researching, evaluating, and implementing AI-driven solutions to address those opportunities. The director will collaborate with cross-functional teams to identify opportunities for improvement, implement data-driven solutions, and ensure the alignment of performance analytics with the company’s strategic goals.

Key Responsibilities:

1. Financial & Operational Data Analysis

• Analyze financial statements, revenue trends, and expense drivers to identify key insights and opportunities.
• Lead the development and implementation of performance analytics strategies to assess and enhance the quality, efficiency, and effectiveness of Blackbird services.
• Provide strategic insights into key clinical and operational metrics, identifying trends, opportunities, root causes and areas for improvement.
• Lead data-driven projects to support decision-making in areas such as resource allocation, staffing models, and financial performance.
• Conduct regular performance reviews and presentations to key stakeholders, providing actionable insights to drive continuous improvement initiatives.
• Build financial models to support pricing strategies, expansion plans, and new service lines.
• Foster a culture of continuous learning and data literacy across the organization to enhance performance measurement capabilities.

2. Process Optimization & Business Intelligence

• Identify bottlenecks in scheduling, patient flow, and provider capacity, proposing actionable solutions.
• Work with clinical operations to enhance appointment efficiency, no-show rates, and staff productivity.
• Leverage data to streamline revenue cycle management, insurance reimbursements, and billing accuracy
• Support EHR (Electronic Health Record) and practice management system optimizations.
• Drive process automation and tech-enabled solutions to reduce manual work and improve scalability.
• Develop and maintain dashboards and reporting tools that provide real-time visibility into organizational performance.

3. AI-Driven Efficiency and Innovation

• Continually assess operational and financial processes to identify areas where AI and automation could drive efficiencies and improve outcomes
• Research, evaluate, and implement AI solutions to optimize workflows, improve decision-making, and enhance operational efficiency
• Monitor advancements in AI and business intelligence tools, proactively identifying new solutions that could benefit the organization

4. Project Management & Cross-Functional Execution

• Lead and support key strategic projects, such as market expansion, new product development, or clinic efficiency improvements.
• Collaborate with finance, clinical operations, and marketing teams to execute high-impact initiatives.
• Assist leadership with special projects that require a mix of strategy, data analysis, and hands-on problem-solving.

5. Competitive & Market Intelligence

• Conduct market research to identify new growth opportunities, payer contract improvements, and emerging trends in behavioral health.
• Benchmark operational and financial metrics against industry standards.
• Provide executive-level reports and dashboards to support strategic decision-making.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, Data Science, or related field (Master’s degree preferred).
• 3+ years of experience in performance analytics, data science, or business intelligence, 
• Management consulting experience, with a strong background in strategy, process optimization, performance improvement, and financial modeling.
• Strong expertise in data analytics tools such as Excel, Google Sheets, and Looker to analyze, visualize, and report on key metrics.
• Proven experience leading cross-functional teams to drive performance improvement initiatives in a healthcare or clinical setting.
• Exceptional analytical, problem-solving, and critical thinking skills, with the ability to translate complex data into clear, actionable insights.
• Strong understanding of healthcare metrics, including clinical quality, patient satisfaction, operational efficiency, and financial performance.
• Excellent communication and presentation skills, with the ability to influence stakeholders at all levels of the organization.
• Knowledge of regulatory requirements and best practices related to healthcare data collection, analysis, and reporting.
• A passion for pediatric mental health and a commitment to improving patient outcomes through data-driven strategies.
• Strong project management skills with a track record of delivering cross-functional initiatives.
• Familiarity with healthcare reimbursement models, insurance claims, or behavioral health industry trends is a plus.

This is a fully remote position

FOSTERING AN INCLUSIVE ENVIRONMENT:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type.