Strategic Account Manager

Why SoftwareOne?

For over 30 years SoftwareOne has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location. **

The role**

Job Summary

We are seeking a results-driven Strategic Accounts Manager to manage our most important and prestigious accounts. Someone to develop client relationship management strategies, establish strong client relationships, and suggest innovative solutions to meet client needs. You will be managing an existing book of business from across our portfolio, and as such, it’s imperative that you ensure all renewals and reoccurring business is not only maintained but you are able to upsell and cross sell our other services in order to add value.

To ensure success as a Strategic Accounts Manager you should possess extensive sales experience in a related industry. A Strategic Accounts Manager will be someone whose customer-oriented approach and sales expertise result in increased profitability and year-over-year growth within their assigned customer book. Ultimately, an outstanding Strategic Accounts Manager will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations. **

Role And Responsibilities**

• Maintaining assigned key accounts and providing ongoing client support.
• Establishes a strategic account plan aligned with the customers business and technology strategy in order to expand and grow sales within the account.
• Developing and implementing client relationship management strategies.
• Communicating with key clients to monitor client expectations and satisfaction.
• Identifying new business leads and contacting prospective key clients within your account base to promote products and services.
• Establishing efficient communication channels and liaising between key clients and internal departments.
• Recommending and implementing improvements to the management of key client relationships.
• Handling client queries and finding innovative solutions for complex problems.
• Monitoring sales performance metrics and facilitating timely interventions.
• Prepares sales forecasts and KPI reports according to the requests of the strategic accounts' sales leader.

Travels as needed to be successful in role, but is expected to be frequently in front and active with their account base **

What We Offer**

• Generous base pay with uncapped commission structure that includes accelerators.
• Independent environment without a lot of red tape where you are empowered to make decisions.
• Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
• Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
• 401k program with employer matching 50% up to the first 10% of employee’s contributions
• Wellness plan that includes credits to premiums, employer contributions towards savings plan of your choice.
• Access to EAP and concierge services
• Pre-Paid Legal at no cost
• Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
• Employee stock purchase plan
• Learning and development opportunities galore
• Tuition reimbursement
• And much more!
• Specific to Milwaukee-based office employees: company paid parking.
• Winning culture, inclusive environment, and friendly people all over the world

As a culture first organization, being together is how we learn and grow. We come together in-person for at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting. **

Success Criteria**

• Engage Subject Matter Experts (SMEs) as needed to be successful in the role.
• Ensure account plans are maintained for your top accounts.
• 75% of time is spent in front of customers.
• Engage Subject Matter Experts (SMEs) as needed to be successful in the role.
• Meet/exceed assigned quota

Organizational Alignment

• This is an excellent opportunity to join SoftwareOne’s high performance sales team, working with some of the best and brightest sales talent in the industry.
• Collaborate with the broader sales organization, sales operations, customer success, and delivery resources to ensure customer satisfaction and problem resolution.
• This role will report to a Commercial or Strategic Sales Leader.

What You Offer

What we need to see from you

• Bachelor's degree in business management, marketing, or a related field preferred
• A minimum of two years' experience as a strategic accounts manager, or similar.
• Proficiency in CRM software, such as Salesforce and HubSpot.
• Experience in B2B sales in a related industry.
• In-depth knowledge of client relationship management strategies.
• Superb interpersonal, communication, and collaboration skills.
• Great problem-solving and analytical abilities.
• Excellent organizational and time management skills.
• Highly motivated and results oriented, entrepreneurial spirit.
• Ability to work in a fast-paced sales environment with minimum supervision.

_The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

_ Target compensation base for this role will be $130K (plus bonus) and will be determined based on candidate qualifications, experience, and location.

We are not able to consider candidates residing in the state of Hawaii currently. **

Job Function**

Sales