Client Service Consultant

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. **

What will you be doing?**

The successful Client Service Consultant in this role will possess the ability to: Provide superior service to their clients through exceptional management of all aspects of delivery, understanding the needs of their clients while demonstrating the core values of Circana. Additionally, they will support and counsel their direct reports ensuring they deliver to the same standard. **

Job Responsibilities**

• Work with cross-functional teams representing your clients in all aspects of client management including monthly, annual, and ad-hoc change requests.
• Provide leadership, guidance, & support for direct reports.
• Execute any changes in UDB.
• Route technical support tickets and facilitate data investigations to troubleshoot issues as they arise.
• Perform quality checks of data post change events with a high degree of accuracy within a very tight time window.

Requirements

• Strong analytic and quantitative abilities, problem solving skills, and attention to detail.
• Excellent organizational and written/verbal communication skills.
• Ability to work successfully independently as well as part of a team.
• Strong time management skills with the ability to prioritize in a landscape of potentially conflicting priorities.
• Ability to build and leverage mutually beneficial relationships and networks internally.
• Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
• Demonstrated planning, leadership, communication, negotiation, interpersonal and presentation skills.
• 3-6 years progressive years of experience working with Consumer Packaged Goods (CPG) company or other relevant industry experience
• Demonstrated strong understanding of client issues.
• Ability and willingness to recognize and respond to client needs from a service perspective.
• Experience with Circana solutions
• Proven ability to consult with clients to influence thinking and drive Circana’s business agenda.
• Advanced degree preferred

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Remote

_The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $64,000 to $95,000.

_ _This job is also eligible for bonus/incentive pay.

_ _We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.

_ _You can apply for this role through the Circana Careers website or Intranet site for internal candidates.

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