Operations Manager, Reporting and Governance

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com. **

What will you be doing?**

The Operations Reporting and Governance Manager will drive Operations growth opportunities and special efficiency projects for the Global Consumer Data Acquisition and Checkout Production teams. The position will apply forward-thinking and innovative approaches to continuous improvement, supporting expansion of global panels, receipt collection (ReceiptPal/CoinOut), and survey data sets. **

Job Responsibilities**

• Responsible for defining requirements and delivering projects that grow results for Consumer Data Acquisition team.
• Analyze and identify opportunities for simplification by evaluating Consumer tools and platforms. Manage the development of new practices.
• Execute process mappings to standardize work and eliminate non-value tasks.
• Lead efforts to design streamlined procedures for key department communications, information sharing, notifications, and dashboarding.
• Examine processes and data sets to understand trends and patterns occurring in KPIs.
• Partner with cross-functional General Merch Consumer personnel to support enhancements and processes that make the team more efficient, including Receipt Panel growth backing.
• Coordinate and execute Consumer Data Acquisition growth activities, such as events, and communications.
• Support Checkout visibility of General Merchandise production in preparation of Complete data products and expansion needs of Receipt Data Collection team.
• Drive plan to expand corporate issue resolution process to Checkout/Complete data sets.

Requirements

• Minimum of 3 - 5 years’ work experience
• Minimum of a Bachelor’s degree in a relevant field
• Excellent communication skills (both written and verbal), with the ability to communicate at multiple levels (individuals, large groups, and upper management)
• Project management mindset - A proven ‘get up and go’ attitude; a self-starter who takes initiative, works independently, and effectively time-manages to achieve deadlines, troubleshoot issues, and problem-solve.
• Strong administrative skills essential, including organization, active listening, attention to detail and the capability to follow up on multiple action items to ensure conclusion.
• Capability to take apart processes, ask in-depth questions and analyze compositions to reconstruct work in streamlined ways.
• A demonstrated ability to build a rapport and develop trust with people and be collaborative -- experience working on complex cross-functional initiatives and with cross-functional teams and stakeholders required.
• Must possess a high level of learning agility to deal with complexity and has the flexibility to adapt to change. As this role continues to grow and evolve, the successful candidate must evolve accordingly.
• Experienced in database management and the Microsoft O365 Suite (including strong Excel and Power Platform skills).
• Knowledge of Consumer Surveys, app development lifecycles, Jira and SQL tables/scripts a plus.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): This position will be remote.

_The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

_ _The salary range for this role is $60,000.00 $80,000.00.

_ _This job is also eligible for bonus pay.

_ _We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

_ _You can apply for this role through our career website.

_