Senior Account Manager

PTC’s ServiceMax is on a mission: enabling field service teams to keep the world running. A career at PTC’s ServiceMax means unleashing your potential to build, sell, implement and market award-winning products with a #wintogether and #customerobsessed approach. From MRI machines to gym equipment, customers around the globe rely on ServiceMax’s cloud-based software platform to keep these machines – and the world – running, every single day.

In this role, you will drive key activities, including prospecting, strategy planning, executive relationship development, discovery assessment, and PTC and ServiceMax ecosystem coordination. You will work closely with the other members across the business to drive and lead growth in service, software, and outcome-driven revenue generation, partnering closely with leaders to drive the creation and development of an overall sales readiness vision in the context of our global business. In this role you would be responsible for the quick wins and building out your market, as well as dealing with our existing clients in terms of strategic planning and expansion.

Day-To-Day: - Develop a deep understanding of current and potential customer business needs to create value to customers with our solutions - Define and drive account strategies in partnership with internal and external stakeholders to solve our customers’ needs - Develop and execute an Account Playbook that formalizes the “go high / go low” strategy for the Enterprise account - Build a strong customer pipeline management to drive predictable outcomes - Actively grow and maintain multi-year account plans that will be shared globally with parts of our business including Marketing, Product Management, Sales, Professional Services, and the Development teams to ensure coordination across the business. - Lead the implementation of economic value selling throughout customer organization

Preferred Skills and Experience: - A passion for winning together in collaboration with the broader team with high customer focus - Experience managing your business on a monthly basis vs. quarterly / yearly - Demonstrated ability to build relationships with large enterprise senior line-of-business and IT executives, as well as operational managers - An organized, detailed and metrics driven approach to drive the sales cycle from appointment to close - Ability to anticipate potential objections and craft solutions leveraging best practice by getting in front of potential resistance - Experience in either WFM, CRM or ERP preferred

Basic Qualifications: - Proven track record as an account executive selling SaaS Enterprise Software - Fluent level of German is mandatory (additional French language skills would be highly valued) - Must be able to travel 25% -/+ of the time