CAN Clinical Ops Support Coordinator
78% Flex
Offer summary
Qualifications: Bilingual English and French required, 3-5 years of customer-oriented experience in healthcare or related field, Experience in call center or support team preferred, Proficiency in PC software programs like Microsoft Word, Outlook, Excel.
Key responsabilities:
- Provide exceptional service to members via calls, emails, and chats
- Extract member info for eligibility assessment and next steps
- Collaborate with clinicians to prioritize case management
- Ensure clear and detailed documentation, compliance with regulations
Job description
Required profile
Experience
Level of experience :
Mid-level (2-5 years)Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Soft Skills
- Empathy and active listening skills
- Excellent verbal and written communication abilities
- Organizational skills for multitasking and overlapping priorities
- Creative problem-solving and ability to work independently or in a team
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