Communications Coordinator (Bilingual)

The CAC Communications Coordinator will manage internal communications to the Care Access Centre (CAC). They will promote a positive image and control the dissemination of information to the Care Access Centre teams in all sites (Canada, USA, UK IE, AU, IN) in both French and English.

• Audit existing communications practices to help identify opportunities for improvement.
• Coordinate and maintain effective communication strategies with the goal of creating a culture of transparency;
• Support copy edit and design of communications.
• Track and report metrics to assess the ongoing effectiveness of communications;
• Manage internal communications (memos, newsletters, etc.).
• Draft content (e.g. announcements, process change communications, etc., for mass distribution to all CAC sites.
• Organize initiatives and plan events to support engagement and change management initiatives.
• Foster relationships with front line employees, supervisors and management.
• Collaborate with the Learning & Performance team for the layering of communications to the CAC.
• Facilitate focus groups and solicit feedback from front line agents to determine their preferred methods of receiving information.

Additional Job Description

Work Location: Remote (Base Location: Gurugram)

Shift Timings: US/Canada Shift Timings (24*7)

Experience: 4-5 Years’ **

Language Reference**

English

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.