FINRA Certified Customer Service- Team Leaders

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

The Role: Who are we looking for
For hire: FINRA Certified Customer Service Team Leaders (Life Insurance).

This role is central to ensuring our operational teams deliver a high-quality service to DXC’s clients across multiple teams.

The Team Leader will have daily interactions with our customers, and with the internal processing teams supporting them to resolve any processing suspensions or quality disputes.

What will keep you busy

• Accountable for the overall service delivery and performance of the team

• SME and responsible for the day-to-day management of a team of Customer Service Representatives

• Effectively communicate business expectations, provide updates, and ensures the team is well equipped to deliver excellent service to customers by providing training and mentoring

• Creating and maintaining reports to validate team’s activities

• Is a partner of Quality and Operations Team in monitoring the team’s service delivery

Your working environment – With access to area for working from home AND a strong and stable internet connection with a minimum 25Mbps

JOB QUALIFICATIONS

• Certified (Series 26)
• Preferably college graduate of any 4-year course

• Must have at least 2 years of people management experience

• Must have at least 2 years experience in managing life Insurance products, services, and operations

• Strong Life Insurance product, services and process understanding and background

• Flexible working hours – ability to work in shifts and adapt to new demand; a multitasker

• Must have excellent written and verbal communication skills

All your information will be kept confidential according to EEO guidelines.