FINRA Certified Customer Service Representatives

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

[5:44 PM] Villanueva, Rachel Anne

The Role: Who are we looking for
For hire: FINRA Certified Customer Service Representatives (Life Insurance) that will enable and deliver contracted services in accordance with business policies, and procedures of DXC’s clients across multiple teams.

What will keep you busy

• Responsible in handling inbound calls from insurance policy holders and providers

• Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)

• Accountable in the monitoring and timely resolution of customer inquiries and requests

• Provides accurate, valid, and complete information with the use of the right methods and tools

• Conducts thorough research and investigation of cases to meet client’s expectations

• Ensures adherence to policies and procedures

• Deliveries high quality, effective, and efficient service

Your working environment – With access to area for working from home AND a strong and stable internet connection with a minimum 25Mbps

JOB QUALIFICATIONS

• Certified (Series 6)
• College level or college graduate equivalent

• Applicants must possess a minimum of one-year Contact Center experience on Life Insurance accounts

• Good written and spoken communication skills

• Computer proficiency – experience with MS office preferred

• With ability in problem solving, and skills on critical analysis

• Accuracy in data entry

• Understands internal processes and tools

• Demonstrates excellence and fluency in the English language

• Flexible working hours – ability to work in shifts and adapt to new demand

• Self-driven and keen to learn new skills

All your information will be kept confidential according to EEO guidelines.