Why Charlie Health?
Young people across the country need our help. The sad reality is that a mental health crisis has taken hold of our most vulnerable population—leading to record levels of depression, anxiety, substance abuse, and self-harm. From Manhattan to Montana, this reality is compounded by issues of access, both geographic and financial. The mental health landscape is systemically broken, and our young people are suffering as a result.
Charlie Health has set out on a mission to reimagine how high acuity care is delivered to young people and families in crisis. Our initial offering is a virtual intensive outpatient program, which places peers with similar mental health experiences and goals into customized virtual groups. Our team of masters-level clinicians lead groups multiple times per week to deliver a higher level of care.
Our goal is to help young people and families heal together. Through a combination of exceptional medical and psychological care, engaged community partnerships, and best-in-class technology, we provide an unparalleled approach to recovery support that serves individual needs in an integrated way. Join us in our mission to ensure that every young person—regardless of location or socioeconomic status—can get the care that they deserve.
About the Role
As the engineering manager for our DevOps team, you will play an essential role in planning and executing our technical roadmap. You will own our infrastructure, CI/CD pipelines, and technical platform.
We’re looking for someone who is impact-orientated and willing to partner closely with the rest of the engineering team. You’ll thrive here if you’re energized by impact, have a high quality bar, and take an iterative approach to software engineering.
We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.
Responsibilities
- Own your team's technical output and set the pace. Deliver high quality, performant, maintainable infrastructure and pipelines that accelerate our overall engineering velocity.
- Coach and mentor the DevOps team by acting as a player/coach. Lead through example. Support and amplify your teammates’ strengths.
- Develop and own your team’s roadmap. Build rapport with the broader engineering team to inform your priorities.
- Identify bottlenecks and implement improvements to engineering processes, tools, and procedures.
- Promote a culture of collaboration and learning across engineering, product, and design team via mentoring, documentation, presentations, or other knowledge sharing methods.
Qualifications
- 7+ years of experience, with 2+ years of management experience
- Significant professional experience directly managing DevOps, Infrastructure, or Platform engineers
- Self directed attitude. You have a record of taking solutions from idea to impact
- Great communication skills. Clear, concise, and able to communicate technical concepts to less technical partners
- Significant professional experience standing up infrastructure with Terraform or other infrastructure as code tools, building CI/CD pipelines, and containerizing applications with Docker
- Deep expertise authoring automation using scripting languages such as bash
- Familiarity with a cloud ecosystem such as AWS, GCP, or Azure (AWS preferred)
- Excellent at managing ambiguity. Masterful ability to break down big, messy problems (demanding requirements, bugs, etc.) into smaller parts with tractable solutions and clear iterations
- Growth mindset and a sense of humor. You welcome feedback and when you stumble you get back up. You adapt quickly in a fast-paced environment and you enjoy fostering an environment that prioritizes fun, learning, and growth #LI-Remote
90-Day Plan
In your first 90 days at Charlie Health, we anticipate you will:
- Develop a 2024 DevOps roadmap and hiring plan
- Partner with your team to enable test coverage checks in our CI/CD pipelines
- Speed up our CI/CD pipelines to reduce cycle time and improve developer velocity
- Enable better PR checks in our monorepo
- Develop a strategy for hosting and monitoring partner SFTP connections
Benefits
Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.
So—what do you think?
If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. There are lives on the line, and we have young people to save. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Charlie Health, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Charlie Health because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.
Please do not call our public clinical admissions line in regards to this or any other job posting.
Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.
Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.
