Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
The Client Services Lead has a strong account management background and will serve as the day-to-day point of contact for our clients. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service, we would like to hear from you!
This is a 100% work from home opportunity!
The Gig:
- Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives, and time constraints
- Manage and facilitate client calls and new client administrator training
- Maintain all client documentation such as Standard Operating Procedures and process related documentation
- Engage in ongoing educational opportunities on product releases, updates, and system functionality
- Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with Client Success Leader as needed
- Provide concise communication regarding new system functionality, industry news, open items, project initiatives and resolution activity
- Drive continual improvement of the delivery of services from all teams, ensuring a cohesive, high-quality service
- Coordinate Annual Enrollment related activities and proactively engage the clients and internal teams as needed on open items
- Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
- Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team
- When it comes down to it, make them love us…a lot!
What you need to make the cut:
- College Degree (or equivalent) preferred
- 3+ years’ experience working with clients and building relationships with direct experience in the employee benefits/benefit administration industry
- Project Management experience (especially involving technology) is a strong plus
- Must have strong understanding of benefit administration and employee benefit programs as well as the impact they have on the industry
- High level of comfort with technology and navigating systems
- Ability to troubleshoot issues and maneuver via the back end of a Human Capital Management and/or Benefits Administration System
- Comfort level with “getting in the weeds” and being system self-reliant
- Human Resources and HRIS (human resources information system)/payroll system(s) knowledge helpful
- Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
- Ability to lead client meetings, deliver presentations and establish relationships
- Consultative approach to communication – giving the clients insight to activity in the market that may potentially impact their business – while providing solutions related to our platform
- Demonstrated ability to partner with other functional areas/organizations to deliver a seamless experience for the customer
- Ability to maintain grace under pressure – especially during the busy season; basically, the ability to bring order out of creative chaos during a compressed, high-pressure period of time
- You must be a resourceful and creative problem solver – constructively working with team members to find solutions
- Tech savvy – must have a comfort level with learning new technology and being able to communicate effectively when discussing with clients
- Availability to travel up to 10%
The pay range for this position is 50K to 100K per year (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
This role is eligible to participate in the quarterly bonus incentive plan.
Businessolver provides a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/recruiting-businessolver-virtual-benefits-guide/ (for eligible full-time roles)
The Businessolver Way…
Our team has spent two decades crafting a culture that challenges each employee to perform at the top of their game – and have fun doing it! If you desire to use your skills and experience in an environment where you can make a difference, we want to hear from you!
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
