Technical Product Consultant - Facets Claims

Product Consultant – Facets Claims

About Us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Job Title: Product Consultant – Facets Claims

Job Location: Durham, NC / Remote work allowed.

Roles/Responsibilities (Day-to-Day Candidate’s Responsibilities):

• Analyze business requirements by collaborating with the system analysts, business analysts and other developers to develop data solutions.

• Provide work estimation and project timelines based on release cycle and compliance needs.

• Monitoring and managing Incidents / Sr's / Problem Tickets / SLAs, support functions to ensure optimal service.

• Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.

• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.

• Ensuring that systems, procedures, and methodologies are in place to support service delivery.

• Developing a deep understanding of projects to gain insights into the scope of service delivery.

• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.

• Providing accurate and regular reports to the management on performance of the service delivery.

• Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

• Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.

• Communicate with all parties involved in the service delivery process – team members, customers, and top management and ensure efficient and effective management of resources.

• Work together with team members to develop service agreements and supports that will assist in service delivery. Develop and maintain relationship with customers and potential customers.

Required Qualifications (Must Have Skills):

• Must have good experience in Facets Claims, Membership, Billing and Capitation Modules

• Must have good experience in SQL.

Work Authorization: Cognizant will only consider applicants for this position who are legally authorized to work in the United States.

Salary and Other Compensation: The annual salary for this position depends on experience and other qualifications of the successful candidate.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Oct 03 2023

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.