Customer Care Representative

Our unique approach to pharmacy benefits helps more than 20 million patients get access to life changing and often lifesaving medications.
Elixir was born from a desire to create a better way for people to get the prescription drugs they need. Over the years, we’ve been thoughtful about our growth and now own all of the pieces needed to optimize the full pharmacy care experience. As a part of the Rite Aid Corporation— one of the nation’s leading drugstore chains— Elixir is poised to maintain our rapid growth and continuous innovation.

Job Summary

The Customer Care Representative is responsible for providing timely, knowledgeable and courteous resolution and response to pharmacy, member and product related inquiries.

Responsibilities

•Answer and respond to calls, emails, and chats; make outbound calls as necessary •Respond to inquiries from members, providers, pharmacies, and employer groups •Research required information using available resources •Route calls to appropriate resource when unable to assist •Document all call information according to standard operating procedures •Enter data accurately according to standard operating procedures •Utilize multiple applications for accessing member information •Achieve individual performance goals for productivity and quality •Maintain confidentiality of patient and proprietary information •Active participation in regular feedback sessions •Validate sales commissions and renewal pricing forms for accuracy •Collaborate with Sales and Finance to validate and report on monthly commission submissions to ensure accuracy

Qualifications

EDUCATION REQUIREMENTS
Education Level
GED
H.S. Diploma or General Education Degree (GED)
Technical School
Bachelor Degree

Area of Specialization

Pharmacy Technician


LICENCES/CERTIFICATIONS
Licenses/Certifications/Other/List/Reason
Certified, Licensed or Registered Pharmacy TechnicianPreferred

WORK EXPERIENCE
Experience
Customer Service
Call Center

Fair Chance Act

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the California Fair Chance Act, we will consider qualified applicants with a criminal history. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we identify a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.

For more detailed information around city/state required notices, click here to access a list of disclosures.

New Jersey Law Against Discrimination (LAD)

The New Jersey Law Against Discrimination (LAD) prohibits unlawful employment discrimination based on an individual's race, creed, color, national origin, nationality, ancestry, age, sex (including pregnancy), familial status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status). 

EEO Statement

Rite Aid is an equal opportunity employer and is committed to cultivating a diverse work environment where individual differences are appreciated and respected. It is our policy, through responsible management, to recruit, hire, train, and promote associates regardless of their race, color, national origin, religion, sex, sexual orientation, disability, age, or any other basis protected by state or federal law. The objective of this policy is to ensure conformity with the principles of equal opportunity employment when making employment decisions and administering compensation, benefits, transfer, and social and recreational programs. Rite Aid prohibits unlawful retaliation against any person who reports harassment or discrimination.