Accounts Receivable Analyst (Remote)

Job Description

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking Accounts Receivable Analyst to support our Client Shared Services Team.

Responsibilities include providing exceptional service and maintaining all information in the company’s systems accurately. This includes managing a portfolio of accounts, submitting invoices, ensuring prompt payment, responding to customer requests, working with internal teams & departments, and providing relevant requested information to our clients. In addition, you will work closely with billing, sales, and project management to support preferred accounts.

Remote, work from home opportunity.

Responsibilities

• Manage and maintain a clean and accurate portfolio aging that reflects the true statuses of invoice submissions and unpaid reasons, and ensure that any outstanding invoices are owed and collectible for payment
• Submit all invoices within portfolio monthly via email or eBilling portal accurately and in a timely manner
• Proactively communicate with customers within portfolio to facilitate speedy payment, and work with customers to initiate the most streamlined payment process possible
• Ensure prompt responsiveness to all internal and external requests and questions
• Work directly with customers, Project Managers, Billing Specialists, and Sales Representatives to settle/troubleshoot client issues
• Utilize a variety of tools/platforms (Oracle, Salesforce, Outlook) to efficiently manage account portfolio and ensure customer satisfaction
• Attend regular meetings with direct team and team lead to discuss strategy and productivity
• Collaborate cross-functionally to effectively support customer needs

Qualifications

• Bachelor’s Degree preferred or equivalent combination of education and experience
• Exposure to Legal or eDiscovery industry preferred but not required
• Solid interpersonal, verbal, and written communication skills
• Ability to work independently with minimal supervision
• Ability to handle multiple projects and manage conflicting priorities
• Ability to effectively communicate with business leaders, clients, internal stakeholders
• Collaboration skills with cross-departmental representatives
• Advanced time management and organizational skills
• Strong computer skills utilizing various software applications
• Experience with Microsoft Office Suite (Excel, Word, PowerPoint) required
• Experience with eBilling portals a plus
• Experience working with Salesforce or CRM system a plus
• Sales experience would be a plus

Why You will Love Working for KLD

• Generous paid time off, that offers various time off options to help employees maintain a work-life balance, such as vacation, paid sick leave, parental leave, paid jury leave and more!
• Comprehensive health, dental, vision and supplemental benefits package that includes life insurance, short- and long-term disability, to promote the health of our employees.
• Remote-friendly, flexible working culture, where you can apply to work from a number of global locations.
• A focus on continuous professional development through various training and education reimbursement programs.
• A diverse and inclusive workplace where we all learn, grow, and achieve the greatest heights…together.
• A surrounding team of mission-driven individuals who genuinely love what they do.
• Equity incentives and company bonus programs; that way, we all share in the success of KLDiscovery.
• Free, fun, interactive and incentivized global wellness program that promotes the wellbeing of our employees plus offers a wide range of perks and discounts!
• FREE Employee Assistance Program (EAP) because we all could use a little help and support every now and then.
• 401(k) with employer match to help our employees achieve financial success.
• KLD supports the communities where our employees live and offers a paid community service day for employees to volunteer with what resonates with them.
• To keep our furry, 4-legged family members healthy, KLD employees can opt in for Pet Insurance.

Our Cultural Values

We Seek Team Members Who Are

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision.

• Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 25 locations across 16 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year™. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.

Texas PI# A04094801