Leading a project to success together with customers makes you happy? Achieving measurable effects and thus generating real impact with the customer drives you? And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - together with a highly motivated team of software developers and ex-consultants? Then you should keep reading!
Your mission
With a customer and product-centric mindset, you will own your customer book of business and ensure their success with SoSafe’s product suite. You will be responsible for building relationships, and delivering customer value, to ensure retention and drive growth.
Your responsibilities in our Customer Success team will include:
- Building long lasting customer relationships and roll out of engagement plans
- Managing commercial negotiations (including renewals and upsells)
- Advising customers on cyber security awareness measures
- Conception and execution of business reviews
- Managing security awareness campaigns with SoSafe’s customers, and highlighting ROI
- Proactive support of customers in achieving their goals
- Contribute feedback to our product development team as the voice of the customer
- Leverage relationships and loyalty to increase customer advocacy and identify key reference and case study candidates
Your profile
- You are customer-centric and passionate about achieving customer outcomes
- 2+ years of practical experience as a Customer Success Manager or other customer facing role
- Excellent written and verbal communication skills in German and English (Other language skills are appreciated)
- You are confident discussing commercial details with customers (renewals and upsells)
- You can manage multiple internal and external stakeholders across a variety of customers and projects
- Experience in a SaaS environment, and eager to continue learning about evolving technology
- You are a team player and want to be a part of a team that learns from one another
- Understanding of how technical initiatives translate into business value
Why us?
- Independent work in a team and steep development opportunities in a fast-growing company in the field of cyber security / IT security 🚀
- 33 days of vacation ☀️
- Maximum Flexibility: work remotely from home within the country you’ve been hired in
- Mobility Package (subsidized bicycle or public transport)
- Company pension program
- Support in finding a kindergarten/daycare spot via our cooperation "SoSafe x FRÖBEL"
- Company Retreat Summer 2023 - Enjoy the sun with your colleagues while networking, sharing knowledge and brainstorming over drinks. It is all inclusive! 🍹
- Lots of weekly (virtual and physical) networking formats such as "Team Bootcamp", Coffee Chat Roulette and Tech Talks
- Shoppiiiiiing! Due to our cooperation with various (sustainable) partners you may benefit from favorable conditions with numerous well-known suppliers from the areas of technology, fashion, furnishings, travel and much more
- A cool team with already more than 350 people with diverse backgrounds
- Over 20 communities bringing Safeys together, building trustful relationships, learning from each other and making a true impact on how we want to shape our workplace ❤️
About us
Join us on our journey to make the digital world a safer place! We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security. Backed by strong VC funding, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion.
At SoSafe, you will take ownership for your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you!
Are you our next Cyber Security Hero?
Become part of our success story and apply now!
