Genesys Composer and Contact Center Consultant (subcontracting / employment )

You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.

About us in Austria 

With about 300 Tietoevry experts and offices in Vienna, Linz and Graz, Tietoevry Austria is committed to develop enterprises and society through IT by realizing new opportunities in customer’s business transformation. We believe in professional development and results by supporting our customers on their journey into a meaningful digital world.

Our development and consulting portfolio ranges from Cloud and Data Driven Solutions to Design & Experience to SAP services and Digital Advisory.

Due to our positive business development, we want to keep growing in Austria and are therefore looking for colleagues who share our values: thriving an autonomous style of work, understanding learning as a lifestyle and seeking to make real, sustainable differences through digitalization for our customers in business and society.

With us you will be responsible for

• supporting our local and international project teams with complex contact center solutions
• acting as an expert who is able to implement technical solutions
• building the understanding of customer business, anticipate customer needs and discover alternative solutions that are relevant for our customer’s success

We expect you to have

• minimum of 3 years experience with Genesys Engage Routing (Development based on Composer Routing Strategies)
• minimum of 5 years experience in the contact center area
• knowledge (basic architecture view) in network technologies, database systems, software engineering, operating systems, application servers and security concepts
• the ability to consult professionally
• any additional knowledge appreciated - voice processing systems, OmniChannel Integrations, interface technologies, requirements engineering, contact center related)

As a person you are

• proactive and act with open mind by challenging the status quo and drive actions for change
• taking ownership of your results and delivered quality and passionately drive execution to add customer value
• having fun at work, love to learn new things and work within a dynamic team

We offer 

• an exciting career path with a wide variety of personal and professional development opportunities 
• a large customer network and an industrialized consulting solution portfolio 
• a great opportunity to take part in the development of our company together with talented colleagues and inspiring international environment 
• excellent teamwork which is a part of our values and the possibility to share your competences with your colleagues 
• benefits like flexible working hours, home office, laptop and smartphone also for private use, health programs, team events, excellent public transport connection, food vouchers, fresh fruits, the perfect environment to prosper professionally etc.
• a salary of minimum EUR 3.910,00. The actual salary depends on your experience and qualification. 

Further information 
If you are interested to work for a highly customer focused company together with an ambitious team you are warmly welcome to send in your application. 

Catharina Christian, Recruitment Specialist, Tietoevry Austria

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