German-speaking Representative Contact Center | Ukraine
72% FlexFull Remote
- Remote from:Ukraine
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German-speaking Representative Contact Center | Ukraine
72% Flex
Remote: Full Remote
Work from: Ukraine
Offer summary
Qualifications:
Fluency in German at B2-C1 level, Experience in customer service or sales is a plus..Key responsabilities:
- Provide excellent customer service via voice and writing to enhance Customer Experience.
- Guide customers in making informed order decisions and update order statuses.
AUTODOC
Information Technology & ServicesLarge5001 - 10000 Employees
aboutAUTODOC
Job description
Your missions
Company Description
AUTODOC is a technology company with a leading e-commerce platform for vehicle parts and accessories in Europe. Founded in 2008 in Berlin, we are now 5,000 people from 68 nationalities, collaborating to make mobility easy and sustainable. By placing technology at the core of everything we do, we manage to serve customers in 27 European countries in 23 languages.Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
The Contact Center department consists of more than 600 people working from Germany, Portugal, Ukraine, Moldova. We find a common language with clients from 27 countries of the world.
We are looking for Representatives in our Contact Center that speak German.
Job Description
What’s a normal working day like? You will:
- Help us to develop our Customer Experience by providing excellent customer service in voice and writing.
- Guide our customers to make the right order decisions and clarify the status on orders
- NOT do outbound. We only work with inbound services.
- We have a well-built process and well-oiled machinery. There are templates and horseshoes for everything, you will always know what to do, or have someone around who knows.
Who are you?
- Your German is at level В2-C1
- You enjoy being a skilful communicator with people and teams - both spoken and written
- You are a trusted team player and want customers to be satisfied
- Someone with experience in customer service and/or sales is a plus
- You live in Ukraine and look to stay long-term.
What do we offer?
- Full time (40h a week) or part time (27,5h a week)
- Monday-Saturday 9:00am - 21:30pm (8h/5,5h rotational shift)
- 2 days a week days off
- Competitive salary based on your professional experience
- Stable employment in the fast-growing international company International career in a multicultural environment with lots of opportunities to grow
- Professional growth - 650 e-courses focusing on Leadership and different soft skills
- Free company events and activities
- Free English and German language classes
- Annual vacation of 28 calendar days + a day off on a birthday
- Work remotely or in the office Odesa
Join us today and let’s create a success story together!
Required profile
Experience
Industry :
Spoken language(s)
Check out the description to know which languages are mandatory.
Hard Skills
Soft Skills
- Strong communication skills both verbal and written
- Team player mindset with a focus on customer satisfaction.
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