Customer Service Representative (Remote)

Job Introduction:

• PLEASE NOTE: Vermont residency is REQUIRED. (The role is work from home, but you must live in the state of Vermont.)

Maximus is currently hiring Customer Service Representatives (Remote) to join our team. This role will answer incoming calls from consumers to include the general public, prospective enrollees, people assisting enrollees or acting on their behalf in accordance with all performance standards.

Job Description Summary:

This is a remote position open only to Vermont residents . Selected candidates will need to provide their own devices for work. The minimum device requirements are:

• PC or Laptop running Windows, Mac, or Linux
• Windows 10 or higher, Mac with MacOS 10.14 or higher, Linux with Ubuntu 18.04 or higher
• Processor: Minimum of Intel Core i5 or equivalent
• PC Memory: 4 GB RAM required, 8 GB RAM preferred
• Hard Drive: 64 GB required; 128+ GB
• Minimum of 1 GB free space on Hard Drive
• Internet speed: Minimum of 20 Mbps download speed and 5 Mbps required. Must provide attestation of speed at time of phone screen
• Headset required: USB Gen 2 connect plug and play headset supported by OS for bidirectional voice and video. Must be wired with no Bluetooth. No air pods or wireless gaming headsets are permitted.

Job Summary:

Essential Duties and Responsibilities:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer/refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.

Minimum Requirements:

• High School diploma or equivalent with 0 - 1 years of experience.

Education and Experience Requirements: **

Primary Responsibilities:**

• Track and document all inquiries using the applicable systems
• Complete associated tasks according to the established guidelines
• Track and document all inquiries using the applicable systems
• Meet Quality Assurance (QA) and other key performance metrics
• Facilitate the fulfillment of caller requests for materials via mail, email, or download
• Transfer/refer consumers to appropriate entities according to the established guidelines
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Facilitate translation services for non-English speaking callers according to procedures
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems

Minimum Requirements:

• High School diploma or equivalent with 0 - 1 years of experience

Home Office Requirements: - Selected candidates will need to provide their own devices for work - The minimum device requirements are: - PC or Laptop running Windows, Mac, or Linux - Windows 10 or higher, Mac with MacOS 10.14 or higher, Linux with Ubuntu 18.04 or higher - Processor: Minimum of Intel Core i5 or equivalent - PC Memory: 4 GB RAM required, 8 GB RAM preferred - Hard Drive: 64 GB required; 128+ GB - Minimum of 1 GB free space on Hard Drive - Internet speed: Minimum of 20 Mbps download speed and 5 Mbps required; must provide attestation of speed at time of phone screen - Headset required: USB Gen 2 connect plug and play headset supported by OS for bidirectional voice and video; must be wired with no Bluetooth; no air pods or wireless gaming headsets are permitted

#maxcorp #corpCSRVT #RemoteVT #RemoteVT #HighlightedJobs0620

MAXIMUS Introduction: Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Pay Transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Posted Max: USD $13.50/Hr. Posted Min: USD $13.18/Hr.