Customer Support Specialist (Incident Resolution)

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities:

• rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
• advising clients on all matters concerning bookings and our product;
• communication with suppliers, hotels and clients by email and phone;
• working in CRM systems and with our internal databases.

Requirements

• knowledge of English on at least Upper Intermediate level (both spoken and written);
• kindness, stress-resistance, politeness and responsibility;
• ability to learn quickly and be results-focused;
• a functioning computer and microphone;
• knowledge of the travel business and booking systems;
• knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

Benefits

• remote work;
• a young and active team of super specialists;
• schedule: 2/2 rotating shifts (2 days work from 1 p.m. to 1 a.m. Ecuador time / 2 days off, including weekends);
• salary 550 euro + till 250 euro bonus kpi;
• interesting and ambitious tasks that will take you to the next professional level;
• learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• corporate discounts on hotels and other services.