Customer Support Specialist (Incident Resolution)

72% Flex
Full Remote
Work from: 

Offer summary


English proficiency at Upper Intermediate level both spoken and written, knowledge of travel business, booking systems; B2 level in German/Spanish/French/Italian is a bonus.

Key responsabilities:

  • Resolve retail and corporate clients' issues effectively via CRM system; Communication with clients, suppliers, hotels through email and phone; Utilize CRM systems and internal databases for client management
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RateHawk Leisure, Travel & Turism Scaleup
201 - 500 Employees
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Job description

Logo Jobgether

Your missions

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities:

  • rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
  • advising clients on all matters concerning bookings and our product;
  • communication with suppliers, hotels and clients by email and phone;
  • working in CRM systems and with our internal databases.


  • knowledge of English on at least Upper Intermediate level (both spoken and written);
  • kindness, stress-resistance, politeness and responsibility;
  • ability to learn quickly and be results-focused;
  • a functioning computer and microphone;
  • knowledge of the travel business and booking systems;
  • knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);


  • remote work;
  • a young and active team of super specialists;
  • schedule 2/2 (12:00 - 00:00 Mexico time);
  • salary 550 euro + till 250 euro bonus kpi;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.

Required profile


Industry :
Leisure, Travel & Turism
Spoken language(s):
Check out the description to know which languages are mandatory.

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