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Senior Genesys Engineer

77% Flex
Full Remote
Full time
Senior (5-10 years)
90 - 130 K yearly

  • Remote from:United States

Senior Genesys Engineer

77% Flex
Extra Holidays-Extra Parental Leave
Remote:Full Remote
Contract:Full time
Salary:90 - 130K yearly
Experience:Senior (5-10 years)
Work from:United States
Maximus  logo
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Maximus
Government AdministrationLarge

https://maximus.com

10001 Employees

Job description

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Job Summary:

As a member of the Maximus Telephony team the Senior Engineer should be able to configure, troubleshoot and support the various Telephony/Omni-Channel platforms with experience specifically on Genesys Cloud CX, TTY and Fax solutions that make up the Telephony environment at Maximus. The engineer will serve in a technical role and interact with others on the Telephony team, other IT resources, internal Business, external Clients, and various vendors.

Job Duties/Responsibilities:

  • Accountable for the Contact Center implementation and support during all stages of the project life cycle
  • Follow department implementation standards and Change control processes
  • Communicate technical terms to non-technical users preferred
  • Provide feedback and updates to internal process through internal documentation
  • Analyze existing and new voice and data networks (as needed) and recommend solutions
  • Assess, design and document technical requirements supporting business/RFP needs
  • Troubleshoot, maintain, upgrade, and identify problem areas and solve issues in a proactive manner
  • Understand business processes and develop unit and integration test scenario in accordance with system requirements and business process changes
  • Work with the Supervisor to understand the assigned work, deliver on agreed upon dates and raise issues/risks in a timely manner in case of risk to deliverables
  • Create/modify artifacts and deliverables, including the change management process
  • Perform other duties as assigned by leadership

Education/Requirements:

  • Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline and 5-7 years experience.
  • Ability to solve problems quickly and accurately
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as a team member, as well as independently
  • Ability to work unscheduled hours in case of emergency work/outages
  • Demonstrated professional consulting, implementation, and solutions implementation experience with a specific focus on Genesys Cloud CX solution with ability to lead and drive implementation from discovery to production
  • Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations
  • Knowledge of HTTP requests, REST web services, and JSON
  • Call flow development experience in Genesys Architect tool
  • Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)
  • Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods
  • Desirable: Knowledge on Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, Cloud and VMware & background with State & Federal Government work
  • Strong follow-through, ownership and responsibility of Telecom work
  • Strong knowledge of industry standards including best practices in adopting and compiling to a development lifecycle
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion
  • Knowledge of other contact center platforms and VoIP protocols
  • Detailed understanding of SIP and all associated messaging
  • Collaboration skills and attention to detail required
  • Strong understanding of TCP/IP and ability to troubleshoot LANs and WANs required

Preferred Certifications:

  • Genesys Cloud Certified Professional (GCP-GC)
  • AWS Certified Cloud Practitioner

Physical Requirements:

  • Ability to sit for up to 80% of time
  • Ability to lift or carry objects up to 10 lbs.
  • Frequent use of computer, telephone, and office equipment (copier, fax, scanner)

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Health savings account
  • Paid time off
  • Parental leave
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • genesys: 5 years (Preferred)
  • Telecommunication: 5 years (Preferred)

Work Location: Remote


  • Health insurance

Required profile

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Remote location allowed
To apply to this offer, be sure you can work from :
United States
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Experience

Level of experience :
Senior (5-10 years)

Industry :
Spoken language(s)
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