Match working

OPS-Center (m/f)

72% Flex
Full Remote
Full time

OPS-Center (m/f)

72% Flex
Remote: Full Remote
Contract: Full time
Work from: Portugal

Offer summary

Qualifications: Proficient in communicating with customers through various channels, ITIL certification is desired.

Key responsabilities:

  • Address customer inquiries and issues, ensuring their satisfaction
  • Collaborate with specialists to troubleshoot and close help tickets
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Match working
Match Profiler
Computer Software / SaaSSME

https://bit.ly/2A87XLG

51 - 200 Employees

Job description

Logo JobgetherYour missions

Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile:

OPS-Center (m/f) – Remote

What do you need to have:
Hard Skills:
  • Communicate with customers using various channels;
  • Ensure customer satisfaction and provide professional customer support;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow;
  • Identify the issue the client is facing, troubleshoot and provide an appropriate solution;
  • Able to identify when the issue should be re-assigned to another department or more senior representative;
  • Collaborate with other specialists to solve or properly close help tickets;
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them;
  • Maintain and update all job-related administrative forms;
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations;
  • Possess excellent writing and verbal communication skills to simplify technical language for non-technical users;
  • ITIL certification;
  • German speakers is a plus;
  • Fluent in English (C2).
Soft skills
  • Good communication
  • Team spirit
  • Proactivity
  • Time management
What we can offer:
  • Personalized support from your team
  • Your manager will take into consideration your motivations and suggestions
  • Victories will be celebrated together
  • Your HR and Support Teams will always be available to help
  • Constant feedback on your work
  • A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
  • And, of course, many gatherings and social events
To respond to this opportunity, send us your CV to the following e-mail address emprego@m-profiler.com

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Hard Skills
Soft Skills
  • Strong communication, team spirit proactivity, and time management skills

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