OPS-Center (m/f)
72% Flex- Remote from:Portugal
OPS-Center (m/f)
Offer summary
Qualifications: Proficient in communicating with customers through various channels, ITIL certification is desired.
Key responsabilities:
- Address customer inquiries and issues, ensuring their satisfaction
- Collaborate with specialists to troubleshoot and close help tickets
Match Profiler
Computer Software / SaaSSMEaboutMatch Profiler
Job description
Your missionsMatch Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
OPS-Center (m/f) – Remote
Hard Skills:
- Communicate with customers using various channels;
- Ensure customer satisfaction and provide professional customer support;
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow;
- Identify the issue the client is facing, troubleshoot and provide an appropriate solution;
- Able to identify when the issue should be re-assigned to another department or more senior representative;
- Collaborate with other specialists to solve or properly close help tickets;
- Document each action taken and categorize cases and possible bugs, so that our engineering team can address them;
- Maintain and update all job-related administrative forms;
- Resourceful and stress resilient personality that can adapt and remain calm in all situations;
- Possess excellent writing and verbal communication skills to simplify technical language for non-technical users;
- ITIL certification;
- German speakers is a plus;
- Fluent in English (C2).
- Good communication
- Team spirit
- Proactivity
- Time management
- Personalized support from your team
- Your manager will take into consideration your motivations and suggestions
- Victories will be celebrated together
- Your HR and Support Teams will always be available to help
- Constant feedback on your work
- A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
- And, of course, many gatherings and social events
Required profile
- Strong communication, team spirit proactivity, and time management skills
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