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Customer and Improvements Coordinator

77% Flex
Full Remote

  • Remote from:United Kingdom, United States

Customer and Improvements Coordinator

77% Flex
Extra Parental Leave
Remote:Full Remote
Kier Group logo
Match working
Kier Group
Construction & Civil EngineeringLarge

10001 Employees

Job description

Logo JobgetherYour missions

We’re looking for a Customer and Improvements Coordinator to join our Highways team based in Easton Lane, Winchester. Within this role, you can enjoy a company car or car allowance, competitive annual holiday entitlement with opportunities to buy/sell leave a fantastic, matched pension scheme and even more.

Location: Easton Lane, Winchester - hybrid working available, with travel to the office and sites
Contract: Permanent, Full Time (flexible and part-time hours available if desired, just let us know)
Salary: Up to £30k + Car + 26 days of annual leave + Benefits


As Customer and Improvements Coordinator you’ll provide support to Assurance, Customer and Improvements activities in the South-East region. The role is predominantly based across our Area 3 and Area 4 Maintenance and Response contracts and will require cross-functional support to other business units and involve travel to other base locations.

Your day to day will include:

  • Coordinate and support internal and external communications
  • Liaise with customers and stakeholders, through emails, meetings and events where required
  • Provide support by coordinating, administering, and archiving all document records, process management and audit programme
  • Coordinate continual improvement within the South-East region, collecting and processing innovations from staff, client, and our supply chain representatives
  • Support team activities and responsibilities by arranging, recording, compiling and producing reports (including but not limited to monthly performance, audits, meetings and other forums)

Who are we looking for?

This role of Customer and Improvements Coordinator is great for you if:

  • Proficient in use of computer software including MS Word, Excel
  • Good organisational skills with a methodical approach towards delivering tasks within defined timescales
  • Excellent communication and report writing skills

We’re all about finding potential here at Kier, and transferable skills are always welcome! So even if you don’t tick every box, please apply and we can have a chat. We want to hear from candidates from all backgrounds and experiences, and we especially encourage those from underrepresented communities to get in touch with us.

If you require any reasonable adjustments during any part of the application process, please get in touch at to discuss and arrange these.

Benefits at Kier

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:
  • new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
  • Share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans.
  • 24/7 virtual GP service for you and your family
  • Kier’s Green Car Scheme
  • A huge range of deals and discounts at many your favourite brands

And so much more! You can read the full details of all of our benefits on our website:

Who is Kier?

We’re made up of six business units, Group Functions, Construction, Highways, Infrastructure, Utilities and Property, and as a group, our purpose is to sustainably deliver construction and infrastructure services which are vital to the UK. Take a look at our sustainability objectives:

At the core of all our projects is technical excellence, utilising the latest building methods and innovations to ensure we offer the best value to our clients as sustainably as possible.

Our projects are those that support the local communities we work in, helping them thrive and progress. We are collaborative, trusted and focussed in all that we do, and our people are essential in helping us achieve our goals.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

You can see more about our D&I action plan here:

Closing date: 11 April 2023

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.


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