Associate Project Manager

Job Description: 

Brief Summary of the job: The Associate Project Manager oversees and drives multiple client projects from initiation to launch, ensuring timely, high-quality delivery and client satisfaction. Working collaboratively with cross-functional teams—including designers, developers, sales representatives, and implementation consultants—the Associate Project Manager coordinates all phases of the project lifecycle, from kickoff and requirements gathering to design review, content publishing, testing, and final deployment. Success in this role requires strong leadership, exceptional communication skills, and the ability to manage timelines, set clear expectations, maintain accountability, and ensure quality standards are consistently met across all deliverables.

Responsibilities:

• Define and confirm project goals, scope, and objectives in collaboration with clients and internal stakeholders.
• Lead client communications and meetings throughout all phases of the project lifecycle, ensuring alignment and clarity.
• Set and manage client expectations regarding timelines, deliverables, approvals, and milestones.
• Provide consultation and guidance on best practices for implementation and system adoption.
• Coordinate and collaborate with cross-functional teams to achieve project objectives and desired outcomes.
• Develop, track, and adjust project plans and schedules to ensure timely, high-quality delivery.
• Manage multiple projects concurrently across various product lines or service areas.
• Identify and communicate potential opportunities for account growth or additional services.
• Maintain consistent communication with clients and internal teams through established channels and project management tools.
• Oversee post-launch activities, including short-term client support and smooth transition to long-term account or support teams.
• Regularly report on project progress, key milestones, risks, and performance metrics to stakeholders.
• Maintain accurate and up-to-date project documentation, status reports, and onboarding materials.

Qualifications:

•  Highly effective communication, time management and organization skills 
• 2-5 years of experience with project plan development and management experience 
• 2-5 years of experience working in technology / web 
• Proven ability to build and maintain customer relationships
• Effective problem solving skills 
• Independent thinker & self-starter. 
• Detail and action-oriented. 
• Ability to multi-task in a fast-paced environment. 
• Must be comfortable in a customer-facing role and possess a professional disposition
• Proven working experience as a project administrator
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills

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Business Unit: 

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Number of Openings Available: 

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More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.