Customer Support Agent

We are looking for a proactive, reliable, and customer-focused Customer Support Agent to join our team. The ideal candidate should be a fast learner, capable of handling multiple tasks simultaneously, and committed to delivering high-quality customer service. This role requires strong communication skills, quick problem-solving abilities, and strict adherence to service standards and response times.

Key Responsibilities

• Respond to customer inquiries via email, ticketing systems, and other support channels.

• Handle a minimum of 12 tickets/emails per hour while maintaining accuracy and service quality.

• Ensure 100% SLA compliance, responding to all customer inquiries within 24 hours.

• Understand customer concerns quickly and provide accurate, effective, and timely resolutions.

• Deliver excellent customer service while minimizing unnecessary back-and-forth communication.

• Escalate complex issues to the appropriate departments when necessary.

• Maintain transparent and professional communication with customers and internal teams.

• Be open to feedback, discussions, process improvements, and changes in workflows.

• Manage multiple customer requests simultaneously while maintaining attention to detail.

• Utilize a dual-screen setup (second monitor) to improve efficiency and productivity.

• Keep accurate records of customer interactions and resolutions in the support system.

• Continuously learn new processes, products, and tools to improve support performance.

Note- This is a contractual role for 7 months.