ERP Services Manager

Job Description:

Welcome to The Planet Group! We are one of the world’s leading diversified professional services organization. We provide high-value outsourced global workforce solutions and consulting services to Fortune 500 and top companies in a multitude of fast-growth sectors. Our family of companies was purposely built to leverage each other and address the professional service needs of leading companies in the Technology, Digital Transformation, Healthcare IT, Diversified Energy & Engineering, Infrastructure, Creative & Digital Marketing, Accounting & Finance, HR, and Administrative sectors.

Planet Technology is your source for Core Technology, Cybersecurity, Enterprise Systems, Software Quality Assurance, Healthcare IT as well as other specialized staffing needs. As a proud partner of Workday, SAP, Oracle, Salesforce, and Microsoft, we connect top talent with industry-leading organizations. We are also Workday’s first Global Staffing and AMS Partner across North America and Europe, reinforcing our commitment to delivering world-class workforce solutions.

Position Summary

As an ERP Services Manager, you will be responsible for overseeing a portfolio of client accounts, ensuring top-tier support for post-production ERP environments and leading project delivery efforts. This role requires strong client relationship management, cross-functional coordination, and a strategic approach to driving customer success across ERP systems.

Key Responsibilities

Account Management

• Own and manage a portfolio of client accounts, serving as the main point of contact and ensuring client satisfaction

• Develop and maintain strong relationships with key stakeholders to understand client needs and drive value through our services

• Identify opportunities for solution expansion, support enhancements, and additional services within existing accounts

Project Management

• Lead the planning, execution, and oversight of ERP-related projects, ensuring timelines, budgets, and quality standards are met

• Collaborate with internal teams to allocate resources effectively and manage project deliverables

• Track project performance and address any issues or risks that may impact delivery

Post Production Support

• Provide ongoing support and maintenance for clients' ERP environments, ensuring optimal performance and issue resolution

• Oversee troubleshooting efforts, manage escalations, and ensure timely resolution of support requests

• Analyze and report on support metrics to improve service quality and client satisfaction

Required Qualifications

• Experience in client success within the technology staffing or enterprise software consulting industry

• Proven background supporting ERP systems such as SAP and Oracle

• Experience servicing and supporting Application Management Services (AMS) clients

• Strong background in project management and post-production support

• Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously

• Excellent client relationship management and communication skills

• Analytical problem-solving skills and a proactive approach to client support and service improvement

READY TO BE PART OF SOMETHING AMAZING?

The Planet Group is one of the largest consulting and staffing firms in the U.S. with growing operations across Europe, India, and LATAM. Our family of companies provides a team-oriented environment where you can take your career to the next level. If you're searching for a company that is committed to your long-term growth and success, a team of like-minded driven people who can help you develop as a professional, and a place where you'll be rewarded for your efforts.... you've come to the right place!

You're in Good Company

The Planet Group has been named a Fastest-Growing US Staffing Firm and one of the Largest US Staffing Firms, and all of our staffing companies won a “Best of Staffing” award from ClearlyRated.

Diversity, Equity, and Inclusion

Join a company that puts diversity, equity, and inclusion (DEI) at the forefront. The Planet Group celebrates our differences and fosters an environment where each person can bring their authentic self to work. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. Our DEI Committee is focused on listening to employee feedback and providing regular DEI-centric resources and activities such as trainings, celebrations, lunch & learns, employee resource groups, and more.

Employee Type: