Offer summary

Qualifications:

Proficient in CRM technical skills, particularly Hubspot and SQL., Strong analytical skills and experience managing Hubspot CRM platform., Computer literacy in spreadsheets and data management., Excellent cross-functional collaboration skills and a passion for entrepreneurship..

Key responsabilities:

Implement requirements from various teams and build solutions in Hubspot.

Manage automations for Sales, CX, Account Management, and Legal through Hubspot.

Map customer journeys and create campaigns to support acquisition and retention.

Monitor data integrity and provide insights while managing customer databases.

Job description

About SeedLegals

We’re the leading provider of automated legal solutions for startups in the UK, with offices in London, New York and Paris, and a team in Ireland.

We believe entrepreneurship should be accessible to everyone. Since we launched in 2016, we’ve served more than 50,000 startups who have collectively raised more than £2 billion on our platform. We’ve changed how early-stage companies fundraise, reward their teams and scale their businesses, forever.

Our values are key to our success; here at SeedLegals, we:

Invest and trust in each other;
Are committed to a growth mindset;
Embrace diversity and cultivate inclusion;
And are driven by customer success.

About the CRM Team

CRM at SeedLegals is at the heart of building meaningful, long lasting relationships with our customers. We manage SeedLegals CRM system and associated systems, providing stakeholders with data and tools to support commercial activity.

We work closely with Data, Marketing, Product and Tech teams to support:

multi-channel campaigns that drive customer growth and satisfaction
customer journeys and identify opportunities to optimize experiences
automated lifecycle communications (customer satisfaction, onboarding, retention etc.)

If you're passionate about optimising customer experience and crafting journeys that truly connect with people, you’ll fit right in.

About the Role

Reporting to the Head of CRM, the CRM Operations Specialist will be responsible for helping to drive customer acquisition, retention and customer services, through the Hubspot CRM system.

Working alongside the wider Revenue Operations team, and internal stakeholders, this role will be pivotal in demonstrating the value of putting customer data at the heart of the organisation as the business continues its rapid expansion in the UK and internationally.

Key Responsibilities

Work with the Head of CRM and stakeholders to implement requirements from the wider teams and supporting them with building appropriate solutions in Hubspot
Help manage Sales, CX, Account Management and Legal automations through HubSpot
Map & own the customer journeys and buying cycles within HubSpot, creating campaigns and workflows that support them from contact acquisition to retention
Manage Hubspot reporting for Sales, CX, Account Management and Legal activity
Work closely with the Data team to ensure data integrity and create key insights
Work closely with the Engineering team to manage data cleanliness
Management and segmentation of customer databases to identify and target specific campaigns.
Monitor churn of new acquisitions and renewals, and alert stakeholders to opportunities and threats
Contribute to Hubspot data integrity and cost management

Requirements

CRM technical skills (Hubspot, SQL)
Computer literacy in spreadsheets
Experience with managing Hubspot CRM platform
Strong analytical skills required
Strong cross-functional collaboration skills
Interested in and enthusiastic about entrepreneurship, the startup ecosystem and the world of small businesses

We are looking for a confident person to join our team, that is passionate about helping companies grow and succeed and that has a genuine interest in delivering a top quality service with tech and automation at its core. The successful candidate will be expected to work independently, take ownership of projects, and contribute to the continued development of SeedLegals' innovative approach.

Benefits

You’ll join a friendly, motivated and multicultural team of founders, investors, developers and growth hackers. We’re based in Islington, in the heart of London.

You’ll get responsibility (and plenty of it!).
25 days annual leave plus bank holidays and your birthday off.
Access to world class training from some of the most experienced individuals in UK startup law, investment, and entrepreneurship.
Learning, development and networking opportunities.
Share options. You’ll be eligible for the SeedLegals performance-based share option scheme.
Great offices with free fruit and coffee
Fully remote or in the office: entirely up to you.
£250 Working-from-home allowance to set up your home office
Flexible working
Classpass
Lunch is on us! Up to twice a week (when in the office)
Enhanced Maternity and Parental Leave
Further benefits including health, life insurance and critical illness cover.