Offer summary

Qualifications:

Bachelor's Degree in a relevant field., 1-2 years of experience in enterprise IT support., Strong troubleshooting and problem-solving skills., Familiarity with mobile operating systems (iOS, Android) and ticketing systems..

Key responsabilities:

Answer incoming calls, emails, and chat requests from users regarding mobility issues.

Troubleshoot and resolve technical problems with mobile devices and applications.

Document all issues and resolutions in the ticketing system.

Provide clear instructions to users and escalate unresolved issues as needed.

Job description

Requisition Number: 100566

Insight at a Glance

14,000+ engaged teammates globally
Certified GPTW (Great Place to Work)
#20 on Fortune’s World's Best Workplaces™ list
$9.2 billion in revenue
Received 35+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Service Desk Representative, you will get to:

Answer incoming calls, emails, and chat requests from users regarding mobility issues.
Troubleshoot and resolve technical problems with mobile devices (smartphones, tablets, etc.), applications, and related services.
Perform remote troubleshooting and diagnostics.
Document all issues, resolutions, and user interactions in the ticketing system.
Escalate unresolved issues to higher-level support teams as needed.
Provide clear and concise instructions to users on how to resolve their issues.
Maintain a high level of customer satisfaction through effective communication and problem resolution.
Stay up-to-date on the latest mobile technologies, applications, and best practices.
Assist with the deployment and management of mobile devices and related assets.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

Bachelors Degree and with 1-2 years of total experience in a fast paced, enterprise IT support role with a focus on providing technical support to end-users and managing access provisioning
Strong troubleshooting and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Familiarity with mobile operating systems (iOS, Android) and applications.
Experience with ticketing systems

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
HMO on Day 1 with 2 free dependent.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

About Insight

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work