Executive Assistant (Contract)

Replicant was founded on the belief that machines are ready to have useful, complex conversations that will transform the way they interact with the world, starting with customer service.

As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges. Replicant's AI platform allows consumers to engage in natural conversations across voice, messaging and other digital channels to resolve their customer support issues, without the wait, 24/7. We are now leading the way in using Large Language Models (LLMs) to transform customer service- again. 

If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further. We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information. We currently serve Fortune 500 customers, run millions of AI calls per month in production, and are increasing our footprint globally.

Reporting directly to the CEO, the Executive Assistant will provide executive, administrative, project, and development support and have a direct impact in enabling our growth. The Executive Assistant serves as the primary point of contact for internal and external connections by serving as a liaison to the Board, clients, internal team members, and senior management teams. Organizing and coordinating executive outreach and external relations efforts and overseeing special projects. We are looking for someone based in Canada to fill a 7 months contract role.

What You’ll Do

• Act as the point of contact among executives, employees, clients, and other external partners—including those of a highly confidential or critical nature

• Help manage the CEO’s time allocation, professional relationships, and priorities

• Act as the gatekeeper of the executives’ calendar and appointments

• Oversee complex and detailed travel plans, itineraries, and agendas

• Format information for internal and external communication—preparing and coordinating both oral and written communication

• Arrange and handle all logistics for Leadership meetings and events: schedule meetings, draft agendas, record meeting notes and triage action items, and manage vendors for in-person events

• Troubleshoot conflicts; make judgment calls and recommendations to ensure smooth day-to-day engagements

• Manage prospect and customer interactions: track leads and next steps within the internal CRM database

• Partner with the People team to ensure seamless flow and discretion throughout talent searches and assist in people related initiatives

What you'll bring

• 5+ years of  executive support experience, including supporting C-level executives

• Expert proficiency with Notion, Slack & Google Workspace; ability to design and edit graphic presentations and materials

• Technical proficiency and problem-solving skills related to cloud-based environments and web-based applications

• Strong verbal and written communication skills

• Exceptional organizational skills and impeccable attention to detail with a high focus on reporting 

• High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, community leaders, and chief benefactors

• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround

• Ability to maintain a high level of integrity and discretion in handling confidential information

• Ability to think both creatively and strategically

For all full-time employees, we offer:

🏠  Remote working environment that respects time zone differences

💸  Highly competitive salaries, equity, and for US Employees, a 401(k) plan

🏥  Top of the line healthcare (medical, vision, and dental)

🏋️  Health and Wellness Perk

🖥️ Equipment Stipend

🌴  Flexible vacation policy

✈️  Amazing team trips & offsites where you can find our CEO baking bread for the team

🌺 Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years

Our Values

Replicant has three core values. It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.

Blade Runners: We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers: We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance): Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we act with objectivity and always remember that we are not our work. There's no perfect science to growing a team or business, but we trust everyone at Replicant to point out our blind spots and humbly admit their own.

Replicant is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at hr@replicant.ai and we’ll work to meet your needs.