Senior Manager, Total Reward

The Opportunity

At UserTesting, we believe employees should be rewarded in meaningful, competitive, and equitable ways. As our Senior Manager, Total Rewards, you will lead the design, execution, and optimization of global compensation and benefits programs that align with our growth strategy and commitment to employee experience.

In this high-impact role, you’ll be responsible for both strategy and execution—balancing hands-on program management with strategic guidance to People Business Partners, Finance, Talent Acquisition, and senior leadership. You’ll help shape how we attract, retain, and reward top talent globally, with a focus on both fairness and scalability.

This role may or may not have direct reports, but will serve as a lead owner of our total rewards function.

Here are some key areas of responsibility:

Compensation Strategy & Program Management

• Design and implement global compensation programs, including salary structures, incentive plans, and equity strategies.
• Lead our annual compensation cycle (merit, promotions, bonuses, equity grants).
• Conduct benchmarking and salary survey analyses to ensure market competitiveness.
• Partner with Talent, Finance, and HRBPs to drive compensation decisions aligned with hiring and retention goals.
• Provide data-driven insights and modeling to support leadership and organizational decisions.
• Ensure internal pay equity and support pay transparency initiatives.

Global Benefits Leadership

• Lead the planning, implementation, and administration of global benefits programs (health, wellness, retirement, leave, and more) across the Americas, EMEA, and APAC.
• Oversee benefits renewals, vendor partnerships, compliance reporting, and communications.
• Manage annual benefits planning cycles, including redesigns and cost negotiations aligned with broader People strategy.
• Implement and optimize Workday’s benefits module, including integrations and file feeds.
• Develop and roll out a global wellness program to enhance employee well-being.

Governance, Compliance & Communication

• Stay ahead of global compensation and benefits regulations; ensure programs are legally compliant and locally relevant.
• Serve as the point of escalation for complex compensation or benefits matters.
• Develop and deliver manager training and employee communications on total rewards programs.
• Partner with Finance on headcount forecasting and budgeting efforts.

What you'll bring

• 7+ years of progressive experience in compensation and/or global benefits, preferably in mid-size, fast-paced, international organizations.

• Strong understanding of compensation frameworks, benchmarking, pay equity, and incentive design.

• Experience managing global benefits programs and vendor relationships across multiple regions.

• Advanced analytical skills and proficiency in Excel/Google Sheets.

• Experience with Workday compensation and benefits modules.

• Strong communication, influencing, and stakeholder management skills.

• High attention to detail, problem-solving ability, and a proactive, consultative approach.

• Bachelor’s degree in HR, Business, Finance, or related field required; CCP or CEBS certification a plus.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.