Offer summary

Qualifications:

High School diploma or GED, or 10 years of relevant work experience., At least one year of experience in a scheduling or administrative role., Strong organizational and communication skills are essential., Ability to work collaboratively with managers and providers..

Key responsabilities:

Coordinate system build, testing, and workflow analysis for scheduling.

Create and manage master scheduling templates for providers to optimize access and productivity.

Handle patient scheduling calls and maintain adherence to scheduling guidelines.

Perform daily edits and provide coverage for patient scheduling as needed.

Job description

It's more than a career, it's a calling.

MO-REMOTE

Worker Type:

Regular

Job Summary:

Under immediate supervision, responds to phone calls received to the Call Center; registers patient demographic and insurance information; schedules patient appointments; responds with information, assistance, or transfers the call to appropriate person or department; researches and documents patient information to facilitate appointment scheduling. Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

Coordinates system build, testing, workflow analysis, training, onsite support, provider template and protocol management.
Creates master scheduling templates for new and existing providers. Makes changes in order to optimize patient access and provider productivity. Collaborates with managers and providers to find an optimal schedule for providers. Performs daily edits. Ensures adherence to the Master Schedule policy.
Works various call/referral lists, and provides coverage of Patient Scheduling, as needed.
Maintains guidelines for Patient Scheduling, Master Scheduling and Referral.
Other duties as assigned.

EDUCATION

High School diploma/GED or 10 years of work experience.

EXPERIENCE

One year experience

PHYSICAL REQUIREMENTS

Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

None

Work Shift:

Day Shift (United States of America)

Job Type:

Employee

Department:

8565000235 SLUCare Centralized Contact Ctr

Scheduled Weekly Hours:

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.

Required profile