Offer summary

Qualifications:

Experience in healthcare coordination or medical administration, particularly in personal injury cases., Strong communication skills in English, both written and verbal., Understanding of HIPAA regulations and patient data confidentiality., Detail-oriented with strong organizational and multitasking abilities..

Key responsabilities:

Facilitate new patient applications by coordinating with patients, attorneys, and medical providers.

Schedule and coordinate initial medical care for new patients.

Communicate effectively with all relevant parties via phone, email, and text.

Uphold strict confidentiality standards while managing medical and financial information.

Job description

We are seeking a highly organized and detail-oriented professional to join our team as a Patient Processor. In this role, you will serve as the primary liaison between patients, attorneys, and medical providers, ensuring a seamless onboarding process for new patients and coordinating their initial medical care. Your ability to manage communication efficiently, uphold confidentiality, and maintain strong relationships with stakeholders will be essential in delivering high-quality service.

Key Responsibilities:

Facilitate new patient applications by coordinating with patients, attorneys, and medical providers.
Schedule and coordinate initial medical care, ensuring timely and efficient processing.
Communicate effectively via phone, email, and text with all relevant parties. This includes handling both inbound and outbound calls, as well as conference calls with patients and providers.
Build and maintain positive relationships with internal teams and external partners.
Uphold strict confidentiality standards (HIPAA compliance) while managing medical and financial information.
Demonstrate professionalism, integrity, and ethical decision-making in all aspects of work.

Requirements

Experience in healthcare coordination, medical administration, or a similar role.
Must have personal injury experience.
Proficiency in English communication, both written and verbal.
Strong communication and interpersonal skills.
Understanding of HIPAA regulations and the importance of patient data confidentiality.
Detail-oriented with strong organizational and multitasking abilities.
Willingness to work in US time zones (PST, EST, CST).
High school diploma or equivalent.

System and Work Setup Requirements:

A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
Headset/earphone with noise cancellation and webcam at 720p or higher resolution
A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Benefits