Business Process Lead

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.

Business Process Lead

Location: Remote - Anywhere in Canada

Empire Life is looking to hire a Business Process Lead to join our Group Operations team!

Why pursue this opportunity

Join a transforming business - we are a medium-sized Canadian company in a stable industry which is rapidly transforming. 

Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.

The opportunity - collaborate with cross-functional teams and work on a variety of projects that will keep you engaged and continuously learning.

Have your voice heard - with a fresh perspective, we welcome those that can highlight opportunities for improvement. We encourage creative and innovative thinking and welcome candidates who are not afraid to challenge the status quo.

What you’ll be working on

• Provide business and system expertise along with research/analysis services that support the design, delivery and maintenance of quality applications and enhancements

• Demonstrates strong subject matter expertise on projects and business unit initiatives, to ensure full end-to-end deployment of system updates  

• Support the implementation, documentation and communication of system/process changes to management, end-users, third party service providers, etc.Gather requirements and apply an appropriate mix of approaches: interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis 

• Assess current state of processes by shadowing in the business unit, reviewing procedures, interviewing subject matter experts and mapping current state processes

• Collect and analyze data (KPIs/SLAs) from multiple sources to support analysis of current state processes and potential impact of proposed process improvements

What we’re looking for you to have

• 3+ years relevant work experience 

• Advanced Knowledge of MSOffice Word, Excel, PowerPoint and Access; knowledge of SQL

• Knowledge of the Insurance business: processes, systems, data sources, customers, products, channels, regulations, competition, industry trends is an asset

• Completion of a university degree, in business or engineering or a related discipline 

• Well-developed analytical, evaluation, decision making and problem resolution skills

• Ability to work independently and/or as a team member

• Well-developed communication, negotiation, persuasion and facilitation skills 

• Ability to prioritize and balance multiple tasks or projects

• Statistical analysis skills

• Attention to detail and accuracy

• If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.

Beyond the salary

For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:

• Competitive salaries with annual pay increases

• Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions

• Competitive uncapped commission, for sales positions

• A comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health account

• Flexible work arrangements and an annual allotment of personal health days.

• Four weeks annual vacation from hire date

• A defined contribution pension plan with generous employer matching

• Top up programs for parental leave and compassionate leave

• Employer-sponsored wellness and recognition programs

• A cash employee referral program

To learn more about working at Empire Life, visit https://www.empire.ca/workatempire.

Get to know us

Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. 

Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .