Digital Project Manager (SA)

Digital Project Manager

Full-Time, Permanent

About Greenpark

Greenpark is a global, award-winning, performance-driven content leader and brand publishing agency. Our Purpose is to help brands create meaningful connections that impact people’s lives through performance-driven content for search and social. Our unique expertise in Omnichannel Search & Insights, Creative Content and Performance Tech are delivered to our clients via an ad agency and in-house model.

We do this for a global client portfolio including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Our Values

As a company, we strive and act together in our ambition to make a positive impact for the people and brands we serve, we do everything with kindness and respect at the core. ‘We Strive’, ‘Acting Together’, ‘With Kindness’ are the values that guide us.

About the role

As an Account Coordinator you will have an important role in providing support to the client services team. You will be required to immerse yourself in the Online/Digital media world, learning quickly and honing your skills and knowledge of the industry.

Your role will be crucial in assisting the team, providing support, and in managing smaller business accounts yourself.

Why the job exists 

• To ensure the successful delivery of client projects – with central focus on quality and project profitability. 

• This role includes co-ordinating and managing projects as well as reporting on and adhering to key business processes such as Resourcing and Forecasting 

What the job covers 

• Manages assigned projects, from start to finish, ensuring successful project completion against deadlines, brief and budget 

• Co-ordinates project set-up & kick-offs, to ensure projects are off to a good start 

• Checks in regularly with key resources and stakeholders (client leads, technical leads, product leads, whole teams, etc.) to unearth and resolve project issues early. 

• Is the first point of escalation for project issues and works to resolve them with the team, the various project leads, and client stakeholders where necessary; escalates further as appropriate 

• Manages resourcing across projects to ensure the best use of billable talent. 

What you'll do

Team Management & Leadership  

• Act as point of contact on all assigned projects  

• Maintains communications with appropriate agency and client personnel to ensure positive workflow.  

• Escalating exceptions and issues to Project Director level as required  

• Managing Clients' needs and expectations  

• Keeping project status reports up to date  

• Monitoring and enforcing project constraints (schedule / scope / resources)  

• Champion internal systems for higher productivity working  

• Drive projects to the final stages of completion by keeping the team both on track and highly motivated  

Enforcing best practice 

• Manage assigned projects, involved with client projects from start to finish, ensuring successful project completion against deadlines  

• Provide and maintain project status – liaising with development teams, designers and commercial staff to provide accurate updates on project statuses  

• Project quality assurance – reviewing output/deliverables against scope and ensuring sign-off from Key Internal Stakeholders 

Financial & Administrative:  

• Monitor all internal and external costs for assigned projects  

• Manages Project resourcing and forecasting accordingly reporting to Client services on revenue for each month 

• Works with Client Services to ensure proper billing and invoicing  

Performance review and personal development 

By the Project Director on the basis of:  

• Successful project delivery and client satisfaction;  

• Contribution to account profitability 

• Overall quality of outputs; 

• Peer feedback from colleagues, collated by line manager; 

• Relationship with other operating companies/departments; 

• Interpersonal / communication skills;  

• Being a team player;  

• Demonstrating the core values of Greenpark

• Being an effective coach/manager to junior members of the team.